Lead ServiceNow AI Solutions Architect (ID:3876)
Key Skills
Job Description
- Lead the end-to-end technical delivery of enterprise ServiceNow solutions within Agile delivery teams.
- Design scalable, secure, and upgrade-safe ServiceNow architectures across ITSM, CSM, HRSD, and CMDB modules.
- Architect and implement Agentic AI solutions using Model Context Protocol (MCP) and AI-driven automation capabilities.
- Design and develop enterprise integrations using REST APIs, MID Server, IntegrationHub, and ServiceNow spokes.
- Develop and optimize server-side solutions using Glide Script, Script Includes, Business Rules, and ServiceNow scripting best practices.
- Design and implement automated workflows using Flow Designer and ensure solution quality through Automated Test Framework (ATF).
- Conduct technical discovery workshops with business and technical stakeholders to define solution architecture and implementation strategy.
- Perform architecture reviews, code reviews, and establish technical standards to ensure high-quality delivery.
- Mentor and guide technical consultants by providing technical leadership and best practices.
- Act as the primary escalation point for complex technical challenges and delivery blockers.
- Collaborate with cross-functional teams to ensure scalable, secure, and high-performing ServiceNow solutions.
- Drive continuous platform optimization, governance, and adoption of ServiceNow best practices.
- 10+ years of experience in ServiceNow development, architecture, and enterprise platform implementation.
- Extensive expertise across ITSM, CSM, HRSD, and CMDB modules.
- Strong experience designing and implementing Agentic AI solutions and Model Context Protocol (MCP) architectures.
- Hands-on expertise with REST APIs, MID Server, IntegrationHub, and ServiceNow spokes.
- Advanced proficiency in Glide Script, Script Includes, Business Rules, and server-side scripting.
- Experience designing workflows using Flow Designer and implementing automated testing with ATF.
- Strong understanding of enterprise integration patterns, platform governance, and scalable solution architecture.
- Proven experience leading technical discovery sessions, architecture reviews, and enterprise solution design.
- Strong mentoring, coaching, and technical leadership experience.
- Excellent analytical, problem-solving, communication, and stakeholder management skills.
- Preferred Certifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Three or more ServiceNow Certified Implementation Specialist (CIS) certifications.
- ServiceNow Certified Technical Architect (CTA) (Preferred).
- Lead enterprise-scale ServiceNow solution architecture and technical delivery.
- Design secure, scalable, and upgrade-safe ServiceNow implementations.
- Build AI-enabled automation solutions using Agentic AI and MCP.
- Architect and optimize enterprise integrations using REST APIs, MID Server, and IntegrationHub.
- Mentor development teams through technical guidance, peer reviews, and architectural best practices.
- Resolve complex technical challenges while ensuring delivery quality and platform stability.
- Communicate effectively with technical teams, business stakeholders, and executive leadership.
- Drive continuous improvement through governance, innovation, and platform optimization.
- Opportunity to lead enterprise-scale ServiceNow transformation and AI-driven automation initiatives.
- Exposure to cutting-edge ServiceNow technologies, enterprise architecture, and Agentic AI solutions.
- A collaborative environment focused on innovation, technical excellence, and continuous improvement.
- Opportunities to influence platform strategy, architecture, and delivery standards.
- Challenging projects involving enterprise integrations, automation, and digital transformation.
Core Responsibilities
Lead the end-to-end technical delivery of enterprise ServiceNow solutions and architect AI-driven automation using Agentic AI. Conduct technical discovery workshops, perform architecture reviews, and mentor technical consultants to ensure high-quality platform standards.
Requirements
Requires over 10 years of experience in ServiceNow architecture and development across multiple modules including ITSM, CSM, and HRSD. Candidates must possess advanced proficiency in server-side scripting, enterprise integration patterns, and hold relevant ServiceNow certifications.
Benefits
- Professional development
- Collaborative environment
- Innovation-focused culture
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.