Senior ServiceNow ITSM Solution Architect ID:3835)
Key Skills
Job Description
- Design and implement enterprise-grade ServiceNow ITSM solutions aligned with ITIL frameworks and business objectives.
- Define the long-term architectural roadmap and platform strategy for enterprise ServiceNow environments.
- Architect scalable, reusable, and upgrade-safe solutions using JavaScript, Glide APIs, Script Includes, and ServiceNow best practices.
- Design and oversee secure enterprise integrations using REST, SOAP, JDBC, and IntegrationHub.
- Develop and manage large-scale data migration and synchronization solutions using Import Sets, Transform Maps, staging tables, and scheduled data imports.
- Architect event-driven workflows utilizing Business Rules, Script Actions, Registered Events, Scheduled Jobs, and email notification frameworks.
- Design advanced Service Catalog items, Record Producers, Service Portal components, and dynamic client-side experiences.
- Monitor, troubleshoot, and optimize platform performance by identifying slow transactions, optimizing database queries, and improving script execution.
- Conduct technical design reviews, enforce development standards, and establish governance for scoped and global applications.
- Lead root cause analysis for complex platform issues and implement long-term corrective solutions.
- Manage update sets, platform upgrades, and ensure adherence to ServiceNow development best practices.
- Collaborate with business and technical stakeholders to translate complex requirements into scalable ServiceNow solutions.
- Advise executive leadership on ServiceNow capabilities, platform roadmap, technical limitations, and strategic implementation decisions.
- 8–10 years of experience in ServiceNow development, solution architecture, and ITSM implementation.
- Strong expertise in designing enterprise-scale ITSM solutions using the ServiceNow platform.
- Advanced proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and ServiceNow scripting frameworks.
- Extensive experience integrating enterprise applications using REST, SOAP, JDBC, and IntegrationHub.
- Hands-on experience with Import Sets, Transform Maps, data migration, and large-scale data synchronization.
- Strong knowledge of Service Catalog, Record Producers, Service Portal, and workflow automation.
- Experience optimizing platform performance, transaction processing, and database efficiency.
- Deep understanding of ITIL processes and ITSM best practices.
- Experience establishing development standards, governance models, and architectural guidelines.
- Excellent analytical, problem-solving, stakeholder management, and communication skills.
- Design scalable, secure, and upgrade-safe ServiceNow architectures.
- Translate complex business requirements into enterprise technical solutions.
- Lead architectural governance and enforce ServiceNow development standards.
- Build secure, high-performing integrations across enterprise platforms.
- Optimize ServiceNow platform performance and troubleshoot complex technical issues.
- Mentor development teams and conduct technical design and code reviews.
- Communicate technical concepts effectively with executive and business stakeholders.
- Drive continuous improvement through platform optimization and best practices.
- Opportunity to architect and lead enterprise-scale ServiceNow ITSM implementations.
- Exposure to complex integration, automation, and platform modernization initiatives.
- A collaborative environment focused on innovation, architecture, and technical excellence.
- Opportunities to influence platform strategy and enterprise technology decisions.
- Challenging projects utilizing the latest ServiceNow capabilities and best practices.
- Continuous learning, certification support, and professional growth opportunities.
- A culture that values technical leadership, collaboration, and operational excellence.
Core Responsibilities
The Senior ServiceNow ITSM Solution Architect will design and implement enterprise-grade ServiceNow solutions while defining the long-term architectural roadmap. They will also oversee secure integrations, manage data migrations, and provide technical leadership to ensure platform performance and governance.
Requirements
Candidates must have 8–10 years of experience in ServiceNow development and solution architecture with deep expertise in ITSM frameworks. Strong proficiency in JavaScript, integration technologies, and the ability to translate complex business requirements into scalable technical solutions are required.
Benefits
- Continuous learning
- Certification support
- Professional growth opportunities
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.