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Managing Service Delivery Manager

Capgemini

Utrecht
Full-time
5-10 years experience
On-site

Key Skills

Service Delivery Management
Client Relationship Management
Contract Management
Service Level Agreements
Service Improvement
Operational Management
Cost Reduction
Business Development
Reporting
Strategic Planning

Job Description

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Senior Service Delivery Manager Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day to day operations to ensure contractual commitments are met. SDM proactively manage the day to day relationship with the clientsorclient representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

Core Responsibilities

The Senior Service Delivery Manager is responsible for overseeing day-to-day operations to ensure contractual commitments and service level agreements are met. They proactively manage client relationships to drive high satisfaction, continuous service improvements, and identify new business opportunities.

Requirements

The role requires a professional experienced in managing ongoing client services and ensuring high-quality service provision. Candidates must be capable of planning overall client relationship strategies with a focus on cost reduction and service optimization.

About Capgemini

Industry: IT Services and IT Consulting

Company size: 10,001+ employees

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com

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