Sales Assistant (de Bijenkorf, Amsterdam)
Key Skills
Job Description
About the role
Lounge is excited to be opening a Lounge shop within de Bijenkorf, Amsterdam and we are looking for a Sales Assistant who is passionate about customer service and wants to help bring the Lounge experience to one of Amsterdam’s leading retail destinations. You will be Lounge’s dedicated Sales Assistant in Amsterdam, working closely with the wider Lounge retail team and de Bijenkorf colleagues to make sure the shop is always customer ready and brand aligned.
Customer experience is paramount to us as a brand and we are looking for someone with a true passion for exceptional customer service and a love of Lounge. This role is vital in helping maintain the close community we have created online in a real-life environment. You will be responsible for welcoming and supporting customers at the Lounge shop within de Bijenkorf, becoming an expert in Lounge products and delivering an experience that feels unmistakably Lounge. You will also support bra fittings to the highest standard and help ensure the shop looks and feels like Lounge’s home, even within a department store setting. Our community will always be the most important thing to us and we want to make sure they are always given the best experience possible.
What you will do
Work closely with the wider Lounge retail team and de Bijenkorf colleagues to look after each customer and support them through the full customer journey
Support customers through the fitting process, becoming confident in Lounge products and delivering accurate, helpful guidance
Be a champion for Lounge’s brand values and represent Lounge confidently within de Bijenkorf
Maintain exceptional standards across the Lounge shop, keeping the space clean, welcoming, organised and always customer ready
Support stock processes in line with Lounge and de Bijenkorf routines, including deliveries, replenishment, stockroom organisation and keeping stock accurate
Accurately handle transactions and returns, following Lounge and de Bijenkorf processes
Share customer feedback, product insights and trading observations with the wider Lounge team so we can keep improving the experience
What we are looking for
Have a true love for lingerie and fashion
Are a Lounge lover and share our company values
Have experience in a customer-facing role, ideally within retail
Are an effective problem solver and comfortable using your initiative
Are an exceptional communicator who can work confidently both independently and as part of a wider team
Eligibility and availability
You must be legally authorised to work in the Netherlands and fluent in both Dutch and English
You must be able to travel to de Bijenkorf, Amsterdam
Flexible availability, including some evening and weekend working
You must be able to travel to Oberhausen, Germany for initial Lounge training and complete de Bijenkorf’s store approval and induction process
Core Responsibilities
You will be responsible for welcoming customers, providing expert product guidance, and performing professional bra fittings within the de Bijenkorf retail space. Additionally, you will maintain shop standards, manage stock processes, and handle transactions to ensure a seamless brand experience.
Requirements
Candidates must have experience in a customer-facing retail role and a genuine passion for lingerie and fashion. You must be fluent in both Dutch and English, legally authorized to work in the Netherlands, and available for flexible shifts including evenings and weekends.
About Lounge
Industry: Retail Apparel and Fashion
Company size: 51-200 employees
Founded in 2016 by husband-and-wife team Dan and Mel, Lounge has grown from an online underwear brand into a global destination for women’s fashion. Built on the belief that comfort and confidence should go hand in hand, our offering spans lingerie, clothing, swimwear, sleepwear, and accessories, with every design motivated by a desire to make women feel their best. As the business continues to grow, so does our ambition. From expanding our retail presence and investing in our people to pushing creative boundaries, we’re building a brand designed for the long term. We’re equally committed to creating meaningful impact beyond the world of fashion. Since 2023, The Lounge Foundation has supported and led initiatives to improve the lives of women and children, partnering with charities and communities across the UK to create lasting change. Giving back isn’t a campaign strategy - it’s a part of who we are. Today, Lounge is powered by a team of ambitious, creative, passionate people who share one common goal: to build a brand that people genuinely love to be part of, whether that’s as a customer, colleague, or partner.