DHL Freight (Netherlands) B.V. logo

Customer Service Representative

DHL Freight (Netherlands) B.V.

Eindhoven
Full-time
2-5 years experience
Hybrid

€3,075 - €4,613 per month

Work Arrangement

Office Days per Week: 3 days

Key Skills

Customer service
Relationship building
Commercial awareness
Communication skills
Administrative skills
Problem solving
Reporting
SAP
Excel
Logistics
Data processing
Prioritization
Teamwork
Conflict resolution

Job Description

Do you have customer service experience, and experience in building long-term customer relationships with special customers who require a different approach? Do you have a commercial view of things and are you only satisfied when you have found a good solution? Then the position of Customer Service Representative in the Customer Services department at DHL Freight in Eindhoven is for you!

This is what you will do
At our CS / Key Account Desk department at DHL Freight in Eindhoven, you are the most important point of contact for our customers. You will work in a team with colleagues where you will be jointly or individually responsible for a number of accounts in the field of business to business. In this position, your excellent communication, commercial and administrative skills are claimed.
As a Customer Service Representative you relieve our customers of the transport of their goods from A-Z. You build a long-term relationship of trust and you are responsible for optimal customer satisfaction.

This is not unknown to you
  • You proactively identify problems, detect needs and offer solutions.
  • You know how to ask for help well and, if necessary, you liaise with other departments.
  • You provide customer-specific reports and performance reports. In addition, you must also be able to present them.

Matters that you are involved in on a daily basis are, for example, handling tickets, requesting and monitoring the status and location of shipments with the associated loss, claims and damages. To ensure that all this runs smoothly, you will be in contact with colleagues from sales, import/export, invoicing and the warehouse, but also with your foreign DHL colleagues. To get something done, you regularly have to switch quickly between customer and colleagues; But that is a challenge for you!

This is you
For this position we are looking for a customer-oriented go-getter! You have MBO+/HBO working and thinking level and preferably about 3 years of experience in a customer-oriented support function, preferably in a logistics environment. Of course you have an affinity with commerce and transport!
Furthermore:
  • You are an enthusiastic person who likes variety on a day to day basis.
  • Strong in a team but also individually.
  • You can set priorities well.
  • You are confident and have very good communication skills, in English and/or Dutch.
  • You are accurate in processing data and you have good knowledge of automated systems (SAP, Excel).
  • It goes without saying that you are customer-oriented and think in terms of possibilities; There is a solution for everything!

Don't forget – you are DHL Freight's business card – you make the difference for us!

Attention for you. Our promise!
Not just any job. Actually, we prefer to use the word career. At DHL Freight, you grow and develop your own career. We offer you a workplace where you can realize your ambitions and where you are given the space to grow. How will that work out for you? Show it off!

Because we value you, we offer you:
  • A full-time position; of course, this includes a good salary that falls into scale 8 (EUR 3075 – EUR 4613) of the DHL CAO. This salary is of course appropriate to your knowledge and experience.
  • 25 vacation days and the possibility to buy more with a max of 39 days.
  • Possibility to work from home for 1 to 2 days in consultation.
  • Collective labor agreement à la carte: a personal budget that you can spend as you choose. You can convert this into vacation days or have the amount paid monthly on top of your salary.
  • A sustainable and vitality employability budget, which can be spent freely for the benefit of your personal development.
  • Good pension provisions. 
  • Collective health insurance.
  • Extra Benefits, such as discounts on fun outings and/or products of your choice.
  • Room for personal development at a robust employer through various training opportunities.
  • Travel allowance from the first kilometer.
  • Employees up to the age of 35 can join Young DHL: everything about personal development, career development, knowledge and team assignments!
  • A pleasant working environment, in which, in addition to hard work, there is also an eye for you as a person.

This is DHL Freight
As a global company, we consider the diversity of our employees to be a true strength. Our organization unites people from a wide range of cultural backgrounds – all with different skills, experiences and perspectives. We encourage a work environment where no one is left behind, based on mutual respect, openness, honesty, trust and collaboration to achieve the highest possible productivity, creativity and efficiency.
We believe that everyone at DHL Freight can contribute to our collective success. Everyone is different, together we are successful.

Interested?
Have you become enthusiastic and do you want to be considered for this position? Then we would like to receive your CV and motivation. If you have any questions about this vacancy, please contact Jolanda van der Putten - HR Business Partner a.i. - [email protected]



Core Responsibilities

You will act as the primary point of contact for business-to-business accounts, managing the end-to-end transport process for customers. Additionally, you will proactively identify needs, handle claims and tickets, and provide performance reports while collaborating with internal departments.

Requirements

Candidates should have an MBO+/HBO level of education and approximately 3 years of experience in a customer-oriented support role, preferably within logistics. Proficiency in automated systems like SAP and Excel, along with strong communication skills in English and/or Dutch, is required.

Benefits

  • 25 vacation days
  • Personal budget
  • Sustainable and vitality employability budget
  • Pension provisions
  • Collective health insurance
  • Travel allowance
  • Training opportunities
  • Young DHL program

About DHL Freight (Netherlands) B.V.

Industry: Transportation, Logistics, Supply Chain and Storage

Company size: 10,001+ employees

With around 13,000 certified freight specialists, DHL Freight ensures to provide you with the best overland freight transport solutions. As part of Deutsche Post DHL Group, the world’s leading logistics company, we deliver reliability, innovation and value including our green transportation solutions tailored to your individual logistics needs. Our comprehensive overland transportation service comprises more than 208 road terminals in more than 40 countries, over 43 million shipments a year, door-to-door tariffs and full tracking capability, all supported by customs experts in more than 275 offices. DHL Freight’s product portfolio offers high quality road transportation, from standard services such as palletized and non-palletized cargo (LTL - Less-than-truck load), part truck loads (PTL) or full truck loads (FTL) shipments to specialist services like temperature controlled and highly secured transports. In addition our DHL Freight Integrated Solutions optimize complex end-to-end logistics processes through a consultative approach, enabling joint solution development and creating true value in your overland logistics. Further information can be found on logistics.dhl or e-mail us to [email protected] DHL Freight – Excellence. Simply delivered.

Apply NowView Company on LinkedIn
Added 2 days ago