Key Skills

Job Description

Technical Customer Care: Where Technology Meets Real People Not every technical role is about fixing things. Some are about understanding people first and then finding the right technical answer. This is one of those roles. What you'll actually be doing You'll be the person customers turn to when they need clarity, guidance, or just someone who understands both their challenge and the technology behind it. Sometimes that means answering a quick technical question. Sometimes it means translating a complex need into a workable solution. And sometimes, it means helping a customer make the right decision, even before they have fully defined the problem. You'll operate at the intersection of technical expertise, customer experience, and commercial awareness. Your day-to-day (in reality, not just bullet points) You respond to technical questions in a way that makes sense to humans, not just engineers, and this in a B2B environment You help customers figure out what they actually need and match that with the right solution You build quotes that are not just accurate, but meaningful for the customer's situation You act as first-line technical support (L1), before and after the sale, and this via Webex, e-mail, telephone, webshop and other digital interaction tools. You translate application descriptions into solutions or request the correct technical information in order to forward it to L2/L3. You collaborate closely with sales, and product specialists because you know answers are rarely isolated You keep track of conversations and opportunities in CRM (because memory is great, but systems scale better) You continuously build your knowledge, formally (training) and informally (by doing) You encourage customers to use digital tools and platforms, not because they exist, but because they make life easier You contribute to shared knowledge, so the next person starts a little smarter than yesterday You work min. 3 days/week in our office in Bilthoven and there is possibility to work 2 days/week from home. Where you fit in You're not just a support function. You are part of the customer experience. You'll work with: Customers who rely on your clarity and responsiveness Sales colleagues who trust your technical input Product experts who help deepen your insights or take over real complex requests A Customer Care team that believes in sharing knowledge, not guarding it Who you are You don't need to tick every box but this probably sounds like you: You have a technical MBO qualification in a field relevant to industrial machine building You have a technical background, but you also know how to communicate it without overcomplicating things You operate in the Dutch market and are fluent in Dutch, both spoken and written You have around 2 years of experience in a similar environment (technical support, inside sales, …) You're naturally curious: you want to understand how things work and why You're comfortable balancing technical thinking and commercial awareness You don't wait for perfect information: you move forward and refine along the way You enjoy helping people, genuinely Why this role stands out Because it's not just about answering e-mails. It's about being part of the moment where a question turns into a solution and a customer stays because of it!

Core Responsibilities

Provide clear technical guidance and first-line support to B2B customers before and after sales, identify customer needs, and recommend suitable solutions and prepare relevant quotes. Coordinate with sales and product specialists, escalate complex requests with the necessary technical information, maintain CRM records, and contribute to customer-facing digital tools and shared knowledge.

Requirements

Applicants should have a technical MBO qualification relevant to industrial machine building, fluency in spoken and written Dutch, and around two years of experience in a similar technical support or inside-sales environment. The role also calls for curiosity, clear communication, customer focus, and the ability to balance technical reasoning with commercial awareness.