Key Skills

Job Description

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp, the hotel is ideal for business trips and weekend escapes. As a Front Office Host(ess), you will ensure guests feel welcome and cared for throughout their stay by delivering warm, attentive service at every interaction. The position manages arrivals, departures, and guest requests while maintaining a well-organised front desk environment and plays a key part in ensuring guest satisfaction, operational efficiency, and adherence to service standards, while also supporting cross-departmental collaboration when needed. Responsibilities Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery Manage the guest journey, including check-ins, check-outs, and all guest requests across phone, written, and face-to-face communication Handle reservations, payments, and front office administrative tasks accurately Maintain a professional and welcoming front desk environment in line with brand standards Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations Essential Requirements Strong communication skills in English (written and spoken) Ability to remain calm and organised in a fast-paced environment Good level of accuracy and attention to detail Guest-focused mindset with a proactive and responsible approach Eligible to work in the Netherlands Preferred Requirements Experience in Front Office or guest-facing hospitality roles Familiarity with hotel systems (PMS) Knowledge of Eindhoven or willingness to develop local expertise Dutch or any additional language skills; is an advantage Experience handling guest requests and service recovery Your Benefits & Perks Heavily discounted hotel rates 50% discount on food and beverages in our restaurants and bars Exclusive discounts via alleo.nl Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products Discount on a collective health insurance plan Extensive learning and development opportunities A comprehensive onboarding programme International career growth opportunities within PPHE Hotel Group A meal during your shift Annual company parties and team outings €250 gross birthday bonus Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO) 25 vacation days plus 1 additional wellbeing day (pro rata) 8% holiday allowance Travel expense reimbursement up to €250 net per month (pro rata) Referral bonus of up to €750 for introducing a new colleague This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month (full-time) Excited to create seamless and memorable guest experiences? Apply today, it’s quick and mobile-friendly. We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Eindhoven Park Plaza. Be part of it.

Core Responsibilities

Manage the guest journey by handling arrivals, departures, reservations, payments, and guest requests through in-person, phone, and written communication. Maintain a welcoming and organised front desk, uphold brand service standards, and coordinate with other departments to support smooth operations and guest satisfaction.

Requirements

Applicants must have strong spoken and written English, accuracy, organisation, composure in a fast-paced environment, and a proactive, guest-focused approach; they must also be eligible to work in the Netherlands. Front office or hospitality experience, familiarity with hotel property management systems, local knowledge, additional languages, and experience with service recovery are preferred.

Benefits

• Discounted Hotel Rates
• 50% Discount on Food and Beverages
• Exclusive Discounts Through Alleo.nl
• Team Discounts on ESPA Skincare and Kevin Murphy Haircare Products
• Discount on Collective Health Insurance
• Learning and Development Opportunities
• Comprehensive Onboarding Programme
• International Career Growth Opportunities
• Meal During Shift
• Annual Company Parties and Team Outings
• €250 Gross Birthday Bonus
• Pension Scheme
• 25 Vacation Days
• Additional Wellbeing Day
• 8% Holiday Allowance
• Travel Expense Reimbursement up to €250 Net per Month
• Referral Bonus up to €750