Key Skills

Job Description

Position Summary: The Spare Parts Specialist is the primary link between our Benelux dealer network and the wider organization, resolving dealer requests efficiently, and driving projects that raise satisfaction for both dealers and end consumers. Key Responsibilities 1-Dealer First Point of Contact Act as the primary point of contact for the Benelux dealer network, managing daily requests quickly and accurately. Analyze recurring requests to uncover patterns and turn them into long-term, structural market solutions. Build strong, trust-based relationships with dealers, becoming their go-to partner for parts availability and support. Track response times and resolution quality, using data to continuously raise the level of service. 2-Manage Projects Take part in weekly and/or monthly internal projects assigned by the Spare Parts Manager, aimed at improving satisfaction for dealers and end consumers. Support cross-functional initiatives with logistics, planning, and sales, learning how the different parts of the supply chain connect. Follow through on assigned tasks with a hands-on approach, keeping the Spare Parts Manager updated on progress. Bring forward ideas and observations for improving spare parts processes as your understanding grows. 3-Be part of a team Join a growing, ambitious team built on a strong team mindset, where colleagues support and build on each other's strengths. Work closely with colleagues across Benelux, and use these interactions to build your understanding of how regional and country operations connect. Bring a curious, proactive attitude and a genuine eagerness to grow to a fast-paced environment. Qualifications Relevant experience in a customer-facing, first point of contact role, delivered at a high level of professionalism and service. Relevant experience in spare parts, logistics, or supply chain, preferably within the automotive industry, and/or a Bachelor's or Master's degree in a related field. A proactive, hands-on approach to turning that understanding into practical contributions. Fluent in English, with strong skills in listening, speaking, reading, and writing to support communication across the Benelux region. Proficiency in Dutch, French, and/or Chinese is a strong plus. Proficient in Microsoft Office, with advanced skills in Excel for data analysis and/or a high level of understanding and learning interest. What Do We Offer Opportunity to help market expansion in a fast-growing automotive environment Exposure to international projects and innovative mobility solutions Competitive base salary + performance-based bonus €50/month phone allowance €210/month meal allowance Commuting allowance up to €300 Company car (if required) 8% holiday allowance

Core Responsibilities

Serve as the primary contact for Benelux dealers, resolving spare-parts requests, building trusted relationships, and monitoring service quality. Support internal and cross-functional projects that improve dealer and end-consumer satisfaction, and identify opportunities to improve spare-parts processes.

Requirements

Candidates should have customer-facing experience and relevant experience in spare parts, logistics, or supply chain, preferably in the automotive industry; a related bachelor's or master's degree is also considered. Strong English communication, Microsoft Office proficiency with Excel skills or learning interest, and a proactive, hands-on approach are expected; Dutch, French, and/or Chinese are advantageous.

Benefits

• Performance-Based Bonus
• Phone Allowance
• Meal Allowance
• Commuting Allowance
• Company Car
• Holiday Allowance