Key Skills

Job Description

Account Management/Key Accounts work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including: Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers. Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. Resolving problems and ensuring customers receive high quality customer service. Developing client retention and growth plans and strategies for developing profitable business with assigned accounts. Reviewing and reporting on customer retention, business opportunity and market trends Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners. Incumbents matching to this specialization are compensated based on achievement of sales targets. A Professional 3 applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include: Managing projects / processes, working independently with limited supervision.. Coaching and reviewing the work of lower level professionals.. Problems faced are difficult and sometimes complex.

Core Responsibilities

Manage a defined portfolio of existing customers by developing sales plans and strategies to protect, grow, and diversify account relationships. Identify sales opportunities, resolve customer issues, support retention and profitable growth, and report on customer retention, business opportunities, and market trends.

Requirements

The role calls for advanced knowledge typically gained through advanced education and work experience, along with the ability to manage projects and processes independently with limited supervision. It also involves coaching and reviewing junior professionals, handling difficult and sometimes complex problems, and achieving sales targets.