
Customer Service Representative II
Key Skills
Job Description
About Us:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:
As part of a busy transport team, our CSRs are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
Key Job Activities:
Working a 40 hour week and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Education:
Experience (North America & LATAM):
Experience (EMEAA):
- Driving Experience
- Excellent Customer Service Skills
- Flexibility around working hours
Certifications and/or Licenses:
Benefits:
Our Promise:
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Core Responsibilities
The Customer Service Representative is responsible for the collection, destruction, and transport of confidential waste and electronic devices. They act as the primary point of contact for customers and ensure all documentation is reconciled and certificates of destruction are issued.
Requirements
Candidates must possess a full driving license with C category, Code 95, and a digital driver card. Excellent customer service skills and flexibility regarding working hours are also required.
About Stericycle
Industry: Hospitals and Health Care
Company size: 10,001+ employees
Stericycle, now part of WM, is a leading provider of compliance-based solutions serving healthcare organizations, patients, and commercial businesses of every size across North America and Western Europe. Our essential services help customers safely dispose of potentially harmful medical waste, securely destroy confidential information, and support regulatory compliance. We provide these services responsibly and sustainably, combining deep industry expertise with a commitment to safety, operational excellence, and environmental stewardship helping healthcare providers reduce risk and focus more time on patient care. As part of WM, we're bringing together industry-leading environmental services and healthcare expertise to create a stronger, more sustainable future for the communities we serve. For more information about Stericycle, please click on the website URL below.