• Act as the primary point of contact for assigned clients, maintaining clear, proactive communication through Slack and email.

• Take end-to-end ownership of client work, ensuring projects move efficiently from briefing and planning through execution and delivery.

• Plan upcoming work for both one-time projects and ongoing retainer accounts, ensuring priorities and deadlines remain clear.

• Allocate daily tasks across copywriters, designers, and implementers according to project requirements and team capacity.

• Review deliverables before they reach clients, including email flows, campaigns, pop-ups, and performance reports, ensuring they align with briefs and brand standards.

• Maintain clear visibility of priorities, deadlines, responsibilities, and handoffs using project-management and documentation tools.

• Monitor account performance through Klaviyo, Omnisend, and analytics platforms, translating results into actionable next steps and clear client updates.

• Use AI tools such as Claude and ChatGPT to support drafting, planning, summarization, and other account-management workflows where appropriate.

• Help identify opportunities to improve client outcomes, delivery processes, and team efficiency.

• Contribute to a positive, energetic team culture and support the team as the client portfolio continues to grow.

• Take ownership of account performance and delivery, ensuring client work is completed on time and agreed objectives are addressed.

• Progress toward increasing levels of independence, from learning the agency and accounts initially to independently managing planning, reviews, and client relationships.

Requirements

• At least 2 years of experience working at an agency, ideally in an account management, client services, or similar client-facing role.

• Strong experience communicating directly with clients, with excellent written communication skills and a clear, warm, and professional approach.

• Solid understanding of the e-commerce lifecycle journey and how email and SMS channels work together from first website visit through repeat purchase.

• Practical knowledge of email marketing activities including flows, campaigns, pop-ups, and performance reporting.

• Familiarity with Klaviyo and Omnisend, as well as collaboration and project-management tools such as Slack, ClickUp, and Notion.

• Comfortable using AI tools such as Claude and ChatGPT to improve productivity and support day-to-day account management.

• Experience with Hiro Analytics or similar marketing analytics platforms is an advantage.

• Knowledge of peptide or supplement brands is a plus but is not required.

• Strong ownership mentality, with the ability to manage responsibilities independently and proactively identify what needs to happen next.

• Highly organized and detail-oriented, with strong prioritization and creative problem-solving skills.

• Ability to work effectively under pressure while maintaining quality, deadlines, and client communication.

• Collaborative team player who enjoys working closely with colleagues and contributing to a growing team.

• Comfortable working in an environment where feedback is informal, continuous, and integrated into active projects.

• Availability to work approximately 8 hours per day, Monday through Friday, aligned with Eastern Time.

Benefits

• Competitive compensation based on experience and location.

• Fully remote, remote-first working environment.

• Full-time contractor position with international exposure.

• Opportunity to manage a portfolio of approximately 27 active DTC e-commerce accounts across multiple industries.

• Direct ownership of client accounts and significant responsibility from day one.

• Direct reporting relationship with the agency founder.

• Opportunity to work alongside copywriters, designers, and implementation specialists.

• Exposure to e-commerce brands across supplements, health and beauty, fashion, athletic wear, and skincare.

• Opportunity to contribute to a rapidly growing agency and help shape its processes and team as the client base expands.

• Hands-on experience across lifecycle email marketing, SMS, client strategy, performance analysis, and account management.