SAP Customer Service (ID: 3967)
Key Skills
Job Description
- Gather and analyse business requirements and translate them into functional solutions.
- Participate in Agile ceremonies and collaborate with business stakeholders and cross-functional teams.
- Prepare solution design documents and functional specifications.
- Configure and support SAP CS processes, including Service Notifications, Service Orders, Repair Orders, Warranties, Service Contracts, Installed Base, Task Lists, Outbound and Return Sales Orders, Third-Party and In-House Repairs.
- Configure and support Dynamic Item Processing (DIP)/Resource Related Billing for quotations and billing requests.
- Support internal maintenance processes for repair, refurbishment, and modification work.
- Manage multi-level Installed Base structures to represent customer equipment.
- Work on consignment processes and customized SAP CS business processes.
- Integrate SAP CS with SAP SD, SAP MM, SAP PS, and other SAP modules.
- Coordinate Unit Testing, Integration Testing, Regression Testing, and Test Automation activities.
- Support business users during hypercare and resolve operational issues.
- Guide and collaborate with technical and functional teams to deliver high-quality solutions.
- 8+ years of experience in SAP Customer Service (CS) implementation and support.
- Strong expertise in SAP CS processes, including Service Notifications, Service Orders, Repair Orders, Warranties, Service Contracts, Installed Base, and Repair Management.
- Experience with Dynamic Item Processing (DIP)/Resource Related Billing.
- Knowledge of internal maintenance, refurbishment, and modification processes.
- Experience in multi-level Installed Base management.
- Understanding of consignment processes and time-writing processes.
- Strong integration knowledge with SAP SD, SAP MM, SAP PS, and related SAP modules.
- Experience working in customized SAP environments.
- Excellent documentation, requirement gathering, and stakeholder management skills.
- Strong communication, leadership, and problem-solving abilities.
- Analyse complex business requirements and propose effective SAP CS solutions.
- Work collaboratively with cross-functional and technical teams.
- Lead functional discussions and support Agile delivery methodologies.
- Prepare functional specifications and solution design documents.
- Coordinate end-to-end testing activities across multiple teams.
- Resolve production issues and support business users during hypercare.
- Coach and mentor team members while driving continuous improvement initiatives.
- Prioritise tasks effectively and deliver results in a fast-paced environment.
- Opportunity to work on complex SAP Customer Service transformation and implementation projects.
- Exposure to Agile delivery methodologies and cross-functional collaboration.
- Challenging assignments involving SAP CS integration with multiple SAP modules.
- Opportunities to enhance technical and functional expertise through diverse business scenarios.
- A collaborative work environment that encourages continuous learning, innovation, and professional growth.
- Opportunities to take ownership, lead initiatives, and mentor team members.
Want to discuss this opportunity in more detail? Feel free to reach out.
Core Responsibilities
The SAP Customer Service consultant will gather business requirements to design and configure SAP CS solutions, including service orders, warranties, and repair processes. They will also collaborate with cross-functional teams to support testing, hypercare, and the integration of SAP CS with other modules like SD, MM, and PS.
Requirements
Candidates must have over 8 years of experience in SAP CS implementation and support, with deep expertise in service management processes and module integration. Strong communication, leadership, and documentation skills are required to lead functional discussions and deliver high-quality solutions in an Agile environment.
Benefits
- Professional growth opportunities
- Continuous learning environment
- Collaborative work environment
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.