Head of EU Technical Support
Key Skills
Job Description
Position Summary Lead technical support for EU market on inverter & energy storage systems, overseeing pre-sales solution design, post-sales service, product analysis, and team management to drive customer success and market growth. Key Responsibilities 1.Pre-Sales Technical Enablement Collaborate with sales teams to design inverter & energy storage solutions for EU clients, providing technical demos, requirement analysis, and competitive product comparisons. 2.After-Sales Support & Service Management Manage end-to-end technical support for EU customers, including troubleshooting, incident resolution, and SLA compliance for inverter systems. 3.Product Analysis & Market Feedback Collect and analyze field data, customer feedback, and competitor insights on inverter & energy storage products to inform R&D improvements. 4.Technical Training & Knowledge Management Develop training programs on inverter technology and energy storage systems for the EU support team and customers. 5.Team Leadership & Operational Excellence Manage and mentor a EU technical support team, defining workflows, KPIs, and performance metrics for inverter-related support operations. Requirements 5+ yrs in technical support management for energy storage/inverter systems, with EU market experience. Bachelor’s in Electrical Engineering/related field; technical expertise in inverter technology and energy storage systems. Fluent in English; Dutch/German/French/Spanish proficiency is a plus. Strong cross-functional collaboration skills with sales, R&D, and international teams.
Core Responsibilities
Lead technical support for inverter and energy storage products across the EU, covering pre-sales solution design, customer service, product analysis, and technical training. Manage and develop the EU support team, establish operational workflows and performance metrics, and use customer and market feedback to support product improvements and growth.
Requirements
Requires at least five years of technical support management experience with inverter or energy storage systems, including experience in the EU market. A bachelor's degree in electrical engineering or a related field and expertise in inverter and energy storage technologies are required; English fluency is required, while Dutch, German, French, or Spanish is an advantage.
About HYXI
Industry: Renewable Energy Equipment Manufacturing
Company size: 501-1,000 employees
Zhejiang Hyxi Technology Co., Ltd. (referred to as "HYXiPOWER") is headquartered in Hangzhou, Zhejiang Province in China. It is a high-tech renewable energy company that focuses on smart PV & ESS, integrates research & development, manufacturing, and sales. Its core products include photovoltaic inverters (microinverters, string inverters, and hybrid inverters), portable power station, residential and C&I energy storage systems, and the intelligent energy management systems, etc. HYXiPOWER is committed to providing customers with smart energy overall solutions for multiple scenarios including residential and commercial industries.