Key Skills

Job Description

GDF – Supplier Management Lead - Pharmaceuticals Woerden, the Netherlands Introduction We dream of a world where no medical need goes unmet. Suffering or dying because of a lack of medicines is inhumane. That’s why we do whatever it takes to create better access to medicine for people around the globe. Our job is done when every person on this planet has access to the right medication & medical supplies. And we know how. Since 2005, i+solutions has set the industry standard for health procurement. We drive an innovative agenda to improve global health supply chains. We combine procurement, training, project management, quality assurance and technical expertise to make a difference from the first to the last mile, closing the gap between patients and medicine. Big dreams ask for big solutions. That’s why we work with global donors, countries and partners to make a difference daily. These partnerships enable us to scale our solutions, drive industry innovation, and conquer new challenges. Together, we combine big hearts with big data to improve supply chains that secure accessibility and care. The Role The Supplier Management Lead (SML) reports to Head of Procurement within i+solutions’ Procurement and Supply Services (PSS) department. The SML is dedicated to Global Drug Facility (GDF), one of i+solutions key clients. The Stop TB Partnership’s Global Drug Facility facilitates global access to quality-assured, affordable tuberculosis (TB) diagnostics and treatments. The Supplier Management Lead (SML) is responsible for supervising and managing suppliers' performance, acting as interface between suppliers and clients and developing and maintaining relationships with clients’ sourcing teams. The SML works closely with the Supply Chain Services (SCS) team and provides them with support, ensuring communication between i+solutions and the supplier runs smoothly. Main Responsibilities Supplier Management: Builds relationships with suppliers within the given client/product portfolio via calls, face-to-face meetings and stakeholder events. Holds regular calls with (major) suppliers, maintaining order overviews, identifying any production bottlenecks and disseminating transactional data to the wider SCS team. Informs and instructs suppliers on client’s and i+solutions’ requirements, performance KPIs and measurements, service level agreements and in general, acts as the main POC for related queries. POC for escalations from suppliers towards i+solutions and anticipates (and ideally prevents) potential escalations to the clients. If needed, escalates issues to the clients on a timely basis. Aligns with internal stakeholders, e.g. SCS team members and Supply Chain Managers on reviewing, updating and changing business requirements from suppliers. Manages the quarterly business reviews for suppliers, including coordinating SCS team members to ensure data accuracy and correct performance evaluation. Receives and coordinates agendas of assigned suppliers visiting the i+ office. Supplier performance data analysis, alerts, data corrections and troubleshooting before data is shared with the client. Helps coordinate the collection of key data set from suppliers (e.g. GS1, GMP). Client Management: Relationship management between i+solutions and key clients. Arranges monthly calls with clients, with a corresponding agent and meeting minutes. Participates in the quarterly business reviews when required by client. Supports with performance data management before and after supplier QBRs. Coordinates annual supplier customer surveys and any associated corrective and preventive actions. Cross-functional Tasks: Internal business support & POC for other i+departments with supplier related issues or queries e.g. from QA, Finance, Legal, Category Management and Freight and Warehousing Services. Informs the operational team members of relevant topics from client and supplier meeting/calls. Supports operational teams with open order & supplier specific queries. Overall Support Role: Takes on an active role in the organization’s continuous improvement. Master data accuracy and ownership when related to suppliers. Act as liaison between client and supplier needs. Manages relationship across i+solutions’ staff and suppliers. Qualifications Approximately 7 to 10 years of work experience in Procurement and Supply Chain Management. Bachelor’s Degree in logistics, procurement, supply chain management, business management, or a relevant field. Significant experience working with international donors preferred. Self-driven with a high sense of quality, accuracy, efficiency and meeting tight deadlines. Analytical capacity and insight into business processes, both in the industry and in the business policy arena. Excellent communication and social skills. Fluency in oral and written English is a must. Experience with ERP or procurement/supply chain management software. Strong computer skills, including sound knowledge of Windows and Microsoft Office applications including Outlook, Word, Excel and PowerPoint. Eligible to work in the Netherlands and currently living in The Netherlands. What we offer Working in a great team and a pleasant atmosphere. A drive for purpose and a multi-cultural environment. Teaming with professionals that put passion into our Mission. Good compensation package and excellent opportunities for personal development. 30 days holiday, Pension contribution 55%, Commuting allowance. Values and background check i+solutions has a zero-tolerance policy against sexual exploitation and abuse. i+solutions may conduct background and reference checks on applicants who accept job employment offers. Please apply with your CV and cover letter telling us why you think you would be a great fit for this position [email protected].

Core Responsibilities

Manage supplier performance and relationships, serving as the main point of contact between suppliers, clients, and internal teams. Coordinate supplier and client reviews, analyze performance data, resolve or escalate issues, and support operational teams and continuous improvement.

Requirements

Requires approximately 7 to 10 years of procurement and supply chain management experience and a bachelor's degree in logistics, procurement, supply chain management, business management, or a related field. Candidates should have strong analytical, communication, and computer skills, experience with ERP or supply chain software, fluency in English, and eligibility to work in the Netherlands; international donor experience is preferred.

Benefits

• 30 Days Holiday
• Pension Contribution
• Commuting Allowance
• Personal Development Opportunities