Key Skills

Job Description

Technical Skills  Good general understanding of IT principles such as Networks, Hardware and Domains  Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.  Good working knowledge of Operating system such as Windows and Mac related software and applications  Good experience in End User device hardware and software troubleshooting  Good experience of supporting devices such as Printers and Meeting Room equipment’s  Knowledge of mobile devices, in particular Blackberry and iPhones  Experience with building, configuring, replacing and troubleshooting EUC hardware components  Awareness of Data Backup principles  Familiarity with virtual , MDM and VPN environments  Basic knowledge and familiarity with devices in Network and Compute environment Soft Skills & Appearance  Exceptional customer facing skills  Logical and analytical approach to work  Accurate record keeping  Able to work unsupervised  Good timekeeper  Intense focus on quality work  Productive and Efficient  Able to operate within customer standard operating procedures  Able to maintain professional demeanor under stress  To be at all times appropriately dressed for the Customer environment  Good standards of grooming and personal hygiene Experience 2 – 4 Years’ experience working in a similar environment as described above Education and Qualification Education to the mandatory level in the relevant country Training and Certifications CompTIA A+ , MCP/MCSE are desirable certifications OEM Certification desirable Knowledge of ITIL and experience of working within an ITIL environment would be beneficial

Core Responsibilities

Provide end-user support by troubleshooting and configuring computers, software, printers, meeting room equipment, and mobile devices. Maintain accurate records, follow customer procedures, and deliver professional, high-quality support.

Requirements

Requires 2–4 years of experience in a similar IT support environment and a general understanding of networks, hardware, operating systems, and end-user device troubleshooting. CompTIA A+ or MCP/MCSE and OEM certifications are desirable; ITIL knowledge or experience is beneficial.