Quality Management Specialist-Chinese Speaking
Key Skills
Job Description
GOFO is a fast-growing last-mile delivery company operating in the U.S., France, the Netherlands, and Italy. Guided by our promise Drive Efficiency, Deliver Trust to gain efficiency and inspire trust, we combine advanced technology, operational excellence, and local agility to deliver seamless logistics experiences for retailers, e-commerce platforms, 3PL/logisticians and end consumers.With a rapidly expanding network of sorting hubs, linehauls, and dedicated local teams, we cover over 10,000 ZIP codes. We offer smart routing, real-time tracking, and full visibility. GOFO delivers not just parcels but reliability, efficiency, and peace of mind at every stage of the local delivery journey. Job Responsibilities: Supervise and manage quality control across various operational sites, including sorting centers, transfer hubs, carrier facilities, and handoff points. Monitor operational performance across warehouses, sorting centers, and carrier partners to ensure efficient and timely execution. Serve as the key operational bridge between internal teams and suppliers to support daily operations, resolve issues, and improve service quality. Track and analyze logistics data, operational KPIs, and performance metrics using Excel to identify trends and support process improvements. Assist in inventory management, shipment tracking, and exception handling to ensure smooth supply chain operations. Job Requirements: Strong analytical skills with proficiency in Microsoft Excel for data analysis and reporting. Experience in logistics, warehouse operations, transportation, or supply chain management is preferred. Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Fluent in Chinese and English and German.
Core Responsibilities
Oversee quality control and operational performance across sorting centers, transfer hubs, carrier facilities, and handoff points, while coordinating with internal teams and suppliers to resolve issues and improve service quality. Analyze logistics data and KPIs in Excel, and support inventory management, shipment tracking, and exception handling.
Requirements
Strong analytical skills and proficiency in Microsoft Excel for data analysis and reporting are required; experience in logistics, warehouse operations, transportation, or supply chain management is preferred. Candidates should have excellent communication and problem-solving skills, be effective in a fast-paced environment, and be fluent in Chinese, English, and German.
About GOFO
Industry: Transportation, Logistics, Supply Chain and Storage
Company size: 1,001-5,000 employees
GOFO, established in August 2023, is a technology-driven last-mile delivery carrier operating across the United States, Canada, France, the Netherlands, Italy, and Spain. Guided by our brand philosophy — Drive Efficiency, Deliver Trust — we deliver efficient and reliable logistics solutions for e-commerce platforms and brand customers. Our U.S. network spans 47 states with 300+ hubs and stations, covering 12,000+ ZIP codes and reaching over 75% of the U.S. population. Powered by automated sorting systems, intelligent warehousing, data-driven dispatch, and a nationwide linehaul network, GOFO ensures consistent, timely, and transparent delivery across every market we serve. By combining intelligent technology with localized execution, GOFO helps modern commerce move faster, smarter, and with greater trust.