Key Skills

Job Description

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services Onsite support the Service Leads to deliver the managed services required for the daily operational support for end users and the maintenance department. With the intention of bringing together the efficient delivery of service while driving innovations and value add for our customer. Responsibilities: Configuring SFN PC’s (PC’s, MES/SAP, Lab, Systec) Subtasks: Communicate with user SFN PC imaging (clients PC) PC Name creation + CMDB IP and DNS Admin permissions Patch updating (vendor PC) Security overlay (vendor PC) McAfee install Secret server onboarding Vulnerability scan + remediation VNC Patch hold Acronis Install dedicated SW Creating and managing WI for SFN PC configurations Install SFN Devices: hand scanners, label printers, rugegd tablets Creating and managing WI for SFN devices Administration/ CMDB Support of SFN PC’s and SFN devices Assist with SFN project/migrations/upgrades 8/5 support for production issues (24/7 support is done remotely). Requirements: Higher academic or technical education within IT, Engineering, Automation IT Security/cybersecurity experience and automation dependencies. Automation system Backup & Disaster Recovery. Understanding of interface protocols to Level 2 /3 OT applications. Automation Experience in a cGMP environment is essential. Excellent organizational skills. Ability to work independently and prioritize tasks. Availability to work outside office hours when the need arises. Ability to prioritise the criticality of support issues as they arise and act accordingly. Excellent Analytical and problem-solving skills. Excellent communication and reporting attitude. Handle and operate efficiently under pressure. Dutch speaking is essential. Eager to learn and keep up to date with technology evolution. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Core Responsibilities

Configure, secure, and maintain SFN PCs and devices, including imaging, network and CMDB administration, software installation, patching, and vulnerability remediation. Provide operational support for production issues, create and manage work instructions, and assist with SFN projects, migrations, and upgrades.

Requirements

Requires higher academic or technical education in IT, engineering, or automation, along with IT security or cybersecurity experience, knowledge of automation dependencies, backup and disaster recovery, and Level 2/3 OT interface protocols. Automation experience in a cGMP environment and Dutch fluency are essential; the role also requires strong organization, independent prioritization, analytical problem-solving, communication, and flexibility to work outside office hours when needed.