Key Skills

Job Description

Novotel Amsterdam City Would you like to work at one of the biggest 4 star hotels within the Benelux? In the position of Assistant Front Office Manager, you will act as the right hand of our Front Office Manager, Shiani. It's a great opportunity for you if you're currently working as a Front Office Supervisor or (assistant) manager in another department. Interested? Then read on! Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the new Assistant Manager. What will your day look like? Alongside Shiani, you'll lead the Front Office team, being the driving force in motivating, inspiring, and coaching our colleagues. Our goal is to provide an optimal guest experience; you'll proactively seek areas for improvement and ensure continuous enhancement. You enjoy identifying procedural imperfections and training the team to deliver even better service. Additionally, you'll assist in personnel management, scheduling, and frequently be at the front of the house. In addition to your daily administrative tasks, you'll also participate in team recruitment and selection, performance management, training sessions, etc. You'll also independently handle projects such as upselling, membership acquisition, and ensuring that complaints are addressed in a way that prevents their recurrence in the future. We Offer You Of course you are not alone! An ambitious team is waiting for you that will welcome you with open arms. With us, you benefit from the various benefits of working at Accor! You can count on; A gross salary of € 3.139,59 per month based on a 38-hour work week (the salary offered by us is 7,5% higher than the Horeca CAO scale 7); Excellent travel allowance from 5.0 km onwards; 25 vacation days based on a full-time (38-hour) working week; You are invited to stay in Novotel Amsterdam City to a guest experience with a person of your choosing. This includes breakfast and a 3-course dinner meal!; Discount for stays at all Accor hotels worldwide; Free parking in our hotel; Complimentary usage of our Technogym fitness area. Who are we looking for? We're seeking someone who can connect with both the staff and the guests. You know how to inspire and coach the team like no other. Guests also notice your presence because you ensure they have a fantastic stay in our hotel! Furthermore, you're adaptable, assertive, and capable of turning every project into a success. You: Have completed an MBO/HBO education, preferably from a Hotel School; have at least 2 years of experience in a leadership role with a background in Rooms; naturally motivate the team and are flexible enough to assist colleagues when needed; Is outgoing and has excellent communication skills when interacting with guests; are confident in giving constructive feedback and helping team members grow and develop; and speak fluent English. Excited to join? Are you excited to join Novotel Amsterdam City? Then we would love to meet you! Please, send your CV and motivation letter to Lars, HR Coördinator, via [email protected] or call us at +31 (0)20 43136 83.

Core Responsibilities

Support the Front Office Manager in leading, motivating, and coaching the team while improving procedures and ensuring an excellent guest experience. Manage scheduling and personnel activities, participate in recruitment and training, and lead projects involving upselling, membership acquisition, and preventing recurring complaints.

Requirements

Applicants should have completed MBO or HBO education, preferably at a Hotel School, and have at least two years of leadership experience with a Rooms background. They should be adaptable, outgoing, confident in coaching and giving constructive feedback, strong communicators with guests, and fluent in English.

Benefits

• Travel Allowance
• 25 Vacation Days
• Complimentary Hotel Stay With Breakfast and Dinner
• Discounted Stays at Accor Hotels Worldwide
• Free Parking
• Complimentary Use of the Technogym Fitness Area