Key Skills

Job Description

Job Description Responsible for start ups, maintenance, and emergency repairs of Vertiv Benelux B.V. environmental products, as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor. Responsible for start ups, maintenance, and emergency repairs of Vertiv Benelux B.V. environmental products, as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor. Responsibilities Respond, in a professional manner, to all assigned service calls while on duty Read, understand, and comply with all procedures outlined in the Field Procedure Manual Perform all work in a safe manner, and in accordance with established company safety policy Ensure spare parts are properly accounted for using established parts procedures Assist in ensuring that the PM Completion rate is maintained at a min. 90% . Assist Call control to schedule, plan and complete start ups using established work flow procedures Keep Call Control informed of your schedule and the status of all open jobs Maintain the accuracy of the customer listing by reporting errors with the Site Change Form Close in WFS daily paperwork in a timely, accurate and complete manner + submit weekly paper work in the same manner. Report sales or service leads to the proper department Support company vision and management decision. Use email and other office based programmes. Ensure that all ISO 9001:2000 agreed processes are followed. As a User, comply with the Company’s ITC policy. The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself Qualifications City and Guilds in Refrigeration, Refrigerant Safe Handling & Air Conditioning OR BTEC Computer Literate Previous environmental service experience essential Excellent customer service skills Self starter, ability to effective plan , organise, and manage time effectively Valid driving license PHYSICAL & ENVIRONMENTAL DEMANDS A significant amount of after hours and weekend work, frequently scheduled with little notice Travel + possible some works may require an element of over night stay (hotel) Heavy lifting required ( 35 kg. ) Participate on the 24/7 on call rota. May be required to travel abroad from time to time. You will be supplied with a Company uniform, which must be warn at all times while working. Product training is provided. Company car/van Pension scheme Door to door travel paid All tooling provided to include phone pager & lap top

Core Responsibilities

Perform start-ups, preventive maintenance, and emergency repairs on environmental products and other contracted systems, responding professionally to assigned service calls. Coordinate schedules and job status with Call Control, maintain accurate service records and parts accounting, follow safety and quality procedures, and report sales or service leads.

Requirements

Requires a City and Guilds qualification in refrigeration, refrigerant safe handling, and air conditioning, or a BTEC qualification, along with computer literacy and previous environmental service experience. Candidates should have strong customer service skills, be self-motivated and organized, and hold a valid driving license; the role also involves heavy lifting, travel, after-hours work, and participation in a 24/7 on-call rota.

Benefits

• Company Car Or Van
• Pension Scheme
• Paid Door-To-Door Travel
• Company-Provided Tools
• Company-Provided Phone, Pager, And Laptop
• Product Training
• Company Uniform