Key Skills

Job Description

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You'll own technical success across the full customer lifecycle for Smartcat's biggest customers — from pre-sales discovery through implementation, adoption, and expansion. This is a forward-facing, outcome-owning role with full autonomy to make your customers successful: you'll be their point of contact and trusted advisor, building the AI-powered workflows and integrations that drive real ARR, while directly influencing product roadmap priorities along the way. MISSION Own technical success across the full customer lifecycle — from pre-sales workflow discovery to implementation, adoption, and expansion — driving ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term customer value. OUTCOMES Lead end-to-end technical execution across the customer journey, from pre-sales discovery and demos through deployment and value realization Build and deploy AI-powered workflows — prompts, agent skills, and configurations — that improve multilingual content quality, speed, and efficiency Own integrations and automation that embed Smartcat into enterprise systems (CMS, DAM, PIM, commerce platforms such as AEM, Drupal, SFCC) Serve as technical lead for customer deployments, owning validation, testing, and go-live readiness Drive post-sale adoption and enablement, quantify outcomes and value realization, and identify expansion opportunities based on technical success Partner with CX, Product, Engineering, and Account teams to close the feedback loop and influence roadmap priorities HOW YOU'LL RAMP By Day 30: Learn Smartcat's Agent Platform, workflow architecture, and integration capabilities (APIs, connectors, middleware) Shadow pre-sales discovery calls and demos to understand how technical solutions are scoped and sold Meet your GTM Account, CX, Product, and Engineering partners and get oriented in current customer deployments By Day 60: Own pre-sales technical discovery independently on at least one opportunity, translating requirements into a solution plan Be building and testing AI-powered workflows (prompts, agent skills, configurations) for a live customer Contribute to at least one integration effort with an enterprise system (CMS, DAM, PIM, or commerce platform) By Day 90: Serve as technical lead on a customer deployment from discovery through go-live, owning validation and readiness Have submitted technical feedback or bug reports that inform Product/Engineering roadmap decisions Be actively supporting post-sale adoption and identifying expansion opportunities based on technical success with your customers WHAT YOU'VE ACCOMPLISHED BS/MS in engineering, analytics, or a related field, with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations Skill in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs Excellent communication skills, with experience presenting to both technical and executive audiences Strong negotiation, influencing, and client relationship management skills A proven ability to deliver post-sale support, training, and adoption initiatives An entrepreneurial mindset with curiosity, problem-solving ability, and a collaborative approach Willingness to travel up to 40% Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Core Responsibilities

Lead technical success across the customer lifecycle, from pre-sales discovery and solution design through implementation, go-live, adoption, and expansion. Build AI-powered workflows and enterprise integrations, measure customer outcomes, and collaborate with Customer Experience, Product, Engineering, and Account teams to improve the platform.

Requirements

Requires a bachelor's or master's degree in engineering, analytics, or a related field, plus 10 or more years of experience deploying, implementing, or managing technical accounts for enterprise SaaS products. Candidates should have experience with REST APIs, GitHub, AI SaaS workflows, enterprise integrations and change management, customer training and adoption, and communication with technical and executive audiences; travel of up to 40% is expected.