• Configure software solutions to meet customer requirements, including workflows, document types, AI prompts, customer style guides, and formatting standards.
• Understand customer business processes and translate requirements into effective product configurations and solution approaches.
• Train customers, end users, and administrators on the effective use of products and configured solutions.
• Manage and coordinate customer projects, ensuring deliverables are completed within agreed scope and timelines.
• Provide post-go-live administrative and product support across multiple customer accounts.
• Support pre-sales activities by understanding prospective customer needs, demonstrating solutions virtually or at industry conferences, and contributing to solution proposals.
• Analyze and support the deployment of new product features and capabilities.
• Maintain production and sandbox environments to support reliable customer operations.
• Create regular and ad hoc customer reports based on business and product requirements.
• Collaborate with customers and internal stakeholders to manage expectations, resolve issues, and support successful product adoption.

Requirements:

• 1–5 years of experience in product specialist, customer success, consulting, or a related customer-facing technology role.
• Previous experience configuring, supporting, or implementing software solutions.
• Experience with clinical research, drug development, R&D, or regulatory submission software is highly preferred.
• Ability to quickly understand client requirements, identify appropriate solutions, and communicate them clearly.
• Demonstrated ability to address customer needs, manage expectations, and build effective working relationships.
• Strong organizational skills and the ability to switch efficiently between multiple priorities and customer requirements.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent relevant professional experience.
• Understanding of the life sciences drug development process is a plus.
• Familiarity with life sciences compliance requirements is a plus.

Benefits:

• Fully remote work arrangement within Europe.
• Full-time employment.
• Annual compensation of €61,500–€74,700.
• Opportunity to work at the intersection of life sciences, clinical research, AI, cloud computing, and SaaS technology.
• Exposure to generative AI, large language models, intelligent data management, medical writing, and clinical trial technologies.
• Opportunity to work directly with customers on solution configuration, implementation, training, and ongoing product adoption.
• Exposure to pre-sales, solution consulting, and customer project management.
• Opportunity to contribute to new product features and evolving AI-enabled capabilities.
• Eligible hiring locations are Germany, Switzerland, Ireland, the United Kingdom, and Spain.
• Candidates must be authorized to work in their hiring location; the source description does not specify visa sponsorship for European candidates.
• Workplace accommodations and adjustments are available throughout the application and hiring process where required.