• Own day-to-day operational processes across active proof-of-concept and production customers.
• Ensure smooth, well-documented transitions from PoC to production while preserving context across teams.
• Build and maintain documentation for complex operational scenarios, including customer migrations, model changes, GPU type changes, and contract renewals.
• Define and maintain clear processes for customer offboarding and scope reductions.
• Triage customer incidents in collaboration with Solutions Architecture and Support teams and maintain clear escalation paths.
• Support customer lifecycle changes involving legal entities, contracts, and SKU updates.
• Develop and maintain operational guidance for Account Executives, Sales Engineers, and Sales Operations teams working with customers.
• Align post-sales processes with broader cloud operating standards.
• Define and improve upsell processes, including new PoCs for existing customers, operational and billing setup, and transitions into production.
• Maintain a single source of truth covering customer health, active workloads, and contract status.
• Track upcoming renewals, capacity changes, and operational dependencies while proactively identifying and coordinating resolution of risks.
• Improve handoffs and information flow across Sales, Pre-Sales, Engineering, and Delivery teams.
• Run structured operational reviews and drive continuous improvements in delivery clarity and execution.
• Work effectively with technical teams by understanding the systems and solutions being developed and their customer impact.
• Lead automation initiatives across tools such as Salesforce, Jira, and back-office systems, including customer notifications, contract expiry alerts, and cleanup workflows.
• Identify manual processes that can be replaced or streamlined through tooling and automation.

Requirements:

• Professional experience in cloud, AI, SaaS operations, or a closely related technology environment.
• Ability to work effectively across Sales, Legal, Finance, Engineering, Delivery, and Customer Success functions.
• Strong operational and organizational skills, with the ability to introduce structure without creating unnecessary bureaucracy.
• Proactive approach to identifying risks, improving processes, and driving execution.
• Ability to communicate comfortably with technical teams and understand the purpose and customer impact of engineering work without needing to write code.
• Strong cross-functional communication and coordination skills.
• Ability to manage multiple customer processes, operational dependencies, and commercial changes simultaneously.
• Customer-oriented mindset with a focus on predictable delivery and smooth lifecycle transitions.
• Comfortable working in a fast-moving environment where processes and priorities continue to evolve.
• Strong ownership, accountability, and problem-solving skills.
• Experience with operational tooling, workflow automation, CRM, project management, or ticketing systems is valuable.

Benefits:

• Competitive compensation.
• Remote work opportunity from Europe.
• Flexibility and significant ownership over how work is organized and delivered.
• Career growth and learning opportunities.
• Opportunity to work on impactful AI infrastructure and inference projects.
• Collaborative, innovative, and international working environment.
• Exposure to cloud, AI, SaaS operations, commercial processes, and cross-functional delivery.
• Opportunity to build and improve operational systems supporting AI customers from PoC through production.
• High-trust environment with meaningful responsibility and the opportunity to influence how processes evolve.
• Work alongside experienced international teams across technical and commercial functions.
• Candidates must be authorized to work in the country where they apply and provide proof of employment eligibility.
• Workplace accommodations are available during the application process where required.