Job Purpose

• To research and issue all customer requests for material return; coordinate returns to vendors

Essential Job Duties

• Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.

• Process and issue customer credits and vendor debits in a timely and accurate manner.

• Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.

• Respond to accounting inquiries and provide supporting documentation as needed.

• Prepare and distribute weekly and monthly RMA/RTVA reports 

• Track return material movement and ensure proper documentation is maintained for audits and internal controls.

• Assist with routine and scheduled cycle counts to validate stock accuracy.

• Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.

• Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day‑to‑day activities.

• Provide backup support for other functions within the Operations team as needed.

Competencies

• Ability to multi-task

• Must be detail oriented and able to work in a fast-paced environment

Experience

• At least 2 years of proven warehouse experience in an all-around role, specifically within the electronics or IT parts industry.

• A keen eye for detail and the ability to detect physical defects in components.

• Strong written and oral communication skills.

• Excellent organizational and multitasking abilities.

• The ability to lift up to 15kg.

• Experience with Microsoft Office, specifically Excel, is a plus.

• Knowledge of the electronics distribution field is a bonus.

Software Requirements
MS Office

Position Type
Full-Time/Regular

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We are an Equal Opportunity/Affirmative Action Employer.