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Sales Assistant

Mulberry

Amsterdam
Temporary
0-2 years experience
On-site

Key Skills

Customer service
Sales
Product knowledge
Storytelling
Relationship management
CRM tools
Communication
Dutch language proficiency
Fashion retail
Operational excellence

Job Description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

 

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. 

 

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

 

If these are values you share, we would love you to join our team.

 

At Mulberry our Sales Assistants create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.

 

What we need from you:

 

You will always be customer focused:

-        You will create a welcoming and fun environment for your customers and team.

-        You will be committed to delivering an engaging, dynamic and memorable customer experience in your store.

-        You will develop and maintain key customer relationships using instore CRM tools to support you.

-        You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.

 

You will drive performance:

-        You will be curious about the business and willing to share your ideas.

-        You will have a competitive spirit and a strong desire to succeed.

-        You will deliver operational excellence showing respect and consideration for people, product and your environment.

 

You will care about people and the planet:

-        You will embody our Values in all you do by being honest, dynamic, and community spirited.

-        You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.

-        You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.

 

You are:

-        Honest

-        Dynamic

-        Community Spirited

-        In love with fashion!

 

What we will do for you:

-       Competitive basic salary

-       Commission

-       Product allowance

-       An enviable staff discount and exclusive access to staff sales

-       Extra day off for your birthday

-       Training and development opportunities 

 

 


Proficiency in both written and spoken Dutch is essential for this role.

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Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].

Core Responsibilities

The Sales Assistant is responsible for creating memorable customer experiences through storytelling and product knowledge while maintaining store operations. They will also nurture long-term customer relationships using CRM tools and contribute to the brand's 'Back to the Mulberry Spirit' strategy.

Requirements

Candidates must be customer-focused, dynamic, and community-spirited with a strong passion for fashion. Proficiency in both written and spoken Dutch is essential for this role.

Benefits

  • Competitive basic salary
  • Commission
  • Product allowance
  • Staff discount
  • Exclusive access to staff sales
  • Extra day off for your birthday
  • Training and development opportunities

About Mulberry

Industry: Retail Luxury Goods and Jewelry

Company size: 1,001-5,000 employees

Born in Somerset in 1971, Mulberry is an iconic lifestyle brand with a playful and uniquely British blend of creativity, community, craft and culture. Sustainability has been part of the Mulberry ethos since our inception, and in 2021 the Made to Last Manifesto detailed our commitment to becoming regenerative and circular across every aspect of the business. In 2024 we achieved B Corp Certification in recognition of our purpose driven approach to business.

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