IT Front Office Coordinator
Key Skills
Job Description
Company Description
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
Are you ready for a sneak-peek in the day of a IT Front Office Coordinator in Netcompany?
As a IT Front Office Coordinator, you will:
- Manage 1st and 2nd level troubleshooting and problem solving.
- Manage tickets under the respect of contractual SLA.
- Manage the escalation process.
- Coordinate a team.
- Organize logistics and stock.
- Perform network patch and device management.
Qualifications
What would make you a fit for the role:
- Minimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree.
- Hands-on experience in remote troubleshooting, configuration, and repair for laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.
- Experience with installation, testing, and troubleshooting of network infrastructure, including routers, switches, firewalls, Wi-Fi, and physical cabling.
- Experience with end-to-end inventory management, onboarding/offboarding equipment deployment, stock orders, Blancco machine declassification, and shipping.
- Experience with logging, managing, and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines.
- Knowledge of local daily task planning, ticket queue management, workload redistribution, SLA compliance monitoring, and reporting.
- Excellent customer service skills, ability to work under pressure, autonomous problem-solving in multicultural settings, and a clean criminal record.
- Fluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.
Additional Information
Being a part of the Netcompany team, you will be provided with:
- Opportunity to work in a modern environment.
- Competitive compensation & benefits package
- Hospitalization plan
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
#LI-VT1
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Core Responsibilities
The IT Front Office Coordinator manages 1st and 2nd level troubleshooting, ticket resolution, and escalation processes within SLA guidelines. They are also responsible for coordinating the team, managing logistics and stock, and performing network and device maintenance.
Requirements
Candidates must have at least 4 years of experience in an IT support role and an IT-related educational background. Proficiency in remote troubleshooting, network infrastructure, and inventory management is required, along with fluency in English and Dutch.
Benefits
- Hospitalization plan
- Continuous learning opportunities
- Udemy for Business access
- Personalized development plan
About Netcompany
Industry: IT Services and IT Consulting
Company size: 5,001-10,000 employees
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern legacy free technology and industry standards. We build scalable robust solutions that will adapt to changing business needs, fully anchored in the organization. We know what it takes to build, operate and maintain IT solutions across all sectors and industries. We constantly challenge and innovate, and ensure that Development and Operations resources work together to ensure stability with speed. Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners. The clients of Netcompany are large companies from a diverse array of industries and the public sector. Current and recent clients include: Danish Customs and Tax Administration (SKAT), ATP, Carlsberg, Royal Danish Ministry of Foreign Affairs, Ørsted, Airbus, Ministry of Justice (UK), Sodexo, Oslo Local Authority and Post Nord to name a few. We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Greece, Netherlands, Poland, Norway, Vietnam, Luxembourg, and Belgium with an employee count of more than 8900+. Privacy policy: https://www.netcompany.com/int/Privacy-Policy