Technical Support Specialist (m/f/d)
Key Skills
Job Description
About us
We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us.We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team?
Your mission
Technical Support (2nd & 3rd Line):- Take technical ownership of prioritized service cases and drive them to a sustainable resolution.
- Coordinate and manage all necessary cross-functional activities, provide remote technical support to Field Service Engineers and customers, and perform detailed technical analyses to identify root causes of complex issues.
- Develop, implement, and follow up on solution plans in close collaboration with the global service organization.
- Serve as a technical expert for service teams and internal stakeholders, providing guidance on complex technical challenges.
- Identify recurring issues and underlying systemic weaknesses, driving sustainable corrective actions, and continuous improvement initiatives.
- Develop and deliver technical training and knowledge-sharing programs to strengthen global service capabilities.
- Collaborate closely with development and engineering teams and ensure the successful service readiness, handover, and global deployment of new products and technologies.
- Conduct in-depth technical analyses to identify root causes of complex system failures and performance limitations.
- Evaluate support cases, diagnostic data, and key performance indicators to detect patterns, trends, and opportunities for improvement.
- Translate data-driven insights into corrective actions and long-term solutions that enhance product performance, service effectiveness, and customer satisfaction.
Your Qualifications
- Bachelor's or master’s degree in mechanical engineering, Mechatronics or Electrical EngineeringMechatronics or Electrical Engineering
- Advanced knowledge of nanotechnology
- Experience with troubleshooting and technical analysis of complex systems
- Proven ability to lead laterally through trust and clear communication
- Knowledge of internal processes, procedures, and safety guidelines
- A proactive and solution-oriented attitude
- Flexibility and willingness to travel internationally as required
- Strong communication skills and fluency in English
Why us?
- Work at the forefront of nanofabrication technology, contributing to innovations in research and industry
- A collaborative and supportive team environment
- Diverse personnel development measures and development prospects in a growing global organization
Contact person
Cornelia Donndorf, HR Specialist RecruitingKonrad-Adenauer-Allee 8, 44263 Dortmund
Telephone: +49 231 95004-282
Are you looking for exactly that? Then apply now on our site! Please note that we can only accept online applications with PDF attachments.
Core Responsibilities
The specialist will provide 2nd and 3rd line technical support, managing service cases and performing root cause analysis on complex nanofabrication systems. They will also lead knowledge-sharing initiatives and collaborate with engineering teams to ensure service readiness for new products.
Requirements
Candidates must hold a bachelor's or master's degree in mechanical, mechatronics, or electrical engineering. Proven experience in troubleshooting complex systems and strong English communication skills are required.
Benefits
- Collaborative and supportive team environment
- Personnel development measures
- Development prospects in a growing global organization
About Raith GmbH
Industry: Nanotechnology Research
Company size: 201-500 employees
RAITH is the global market and technology leader in maskless nanofabrication systems and characterization solutions. With our unique combination of high-precision products, integrated solutions, and proprietary technologies, we drive innovation and accompany a wide variety of industries and applications. Customers include universities and other organizations involved in various fields of nanotechnology research and materials science as well as industrial and medium sized enterprises that use nanotechnology for specific product applications or produce compound semiconductors. Founded in 1980 and headquartered in Dortmund, Germany, Raith employs more than 200 people. The company works as close as possible with customers in the most important global markets through subsidiaries in the Netherlands, the USA and in Asia and through an extensive partner and service network.