• Configure and tailor applications to meet customer requirements, including workflows, document types, AI prompts, style guides, and customer-specific formats.
• Manage and coordinate customer projects, ensuring solutions are delivered within agreed scope and timelines.
• Train customers, users, and administrators on product functionality and best practices.
• Provide post-go-live administrative and product support across multiple client accounts.
• Support pre-sales activities by understanding customer business needs, demonstrating product solutions virtually or at industry conferences, and contributing to solution proposals.
• Analyze and support the deployment of new product features, helping customers benefit from ongoing product improvements.
• Maintain production and sandbox environments and help ensure they remain properly configured and operational.
• Create recurring and ad hoc customer reports to support operational needs and informed decision-making.
• Collaborate with internal teams to translate customer feedback and requirements into practical product solutions.

Requirements

• 1–5 years of experience in product specialist, customer success, consulting, software implementation, or a closely related role.
• Hands-on experience configuring, supporting, or implementing software solutions; experience with clinical research, drug development, or regulatory submission software is highly desirable.
• Ability to quickly understand customer requirements, identify challenges, and articulate suitable product or solution options.
• Strong customer-facing skills, with the ability to understand needs, manage expectations, and build productive relationships.
• Excellent organizational and prioritization skills, with the ability to manage multiple projects and switch effectively between tasks.
• Strong written and verbal communication skills, with the confidence to work with both technical and non-technical stakeholders.
• Bachelor’s degree or equivalent relevant professional experience.
• Understanding of the pharmaceutical and life sciences drug development process is a plus.
• Knowledge of life sciences compliance and regulatory requirements is an advantage.
• Ability to work effectively in an international and fast-paced environment.

Benefits

• Opportunity to work at the intersection of artificial intelligence, SaaS, and life sciences.
• Exposure to innovative technologies including Generative AI and Large Language Models.
• Customer-facing role with direct influence on how organizations use technology to improve clinical research processes.
• Opportunity to work across implementation, customer success, product, consulting, and pre-sales activities.
• International working environment with exposure to global life sciences organizations and projects.
• Opportunities to contribute to the adoption and deployment of new product features.
• Location eligibility for this position includes candidates based in the Netherlands, subject to applicable work authorization requirements.
• Support for workplace accommodations or adjustments during the recruitment and onboarding process where required.