Customer Care Specialist
Key Skills
Job Description
We're looking for a Customer Care Specialist to deliver excellent support across all channels and solve technical issues. You'll turn customer insights into action by sharing them with our Product, Operations, and Marketing teams and keeping our Help Center up to date. What You’ll Do Support our customers with empathy across our contact form, live chat, API, and email. Answer questions about our product, app, and orders, and guide customers to the right solution. Troubleshoot and resolve software issues. Spot trends, recurring patterns, and pain points in customer conversations, and share weekly insights with the Product team. Work closely with the Operations and Marketing teams and share insights that matter to them. Find gaps in our Help Center and lead updates and new articles, based on real customer needs and new app releases. What We’re Looking For Excellent written and verbal communication skills in English (Dutch is a plus!), paired with real empathy and a customer-first mindset. You're proactive, enjoy solving problems, and don't stop until the customer is happy. The ability to stay calm, organized, and positive when things get busy, and to know how to manage several conversations and priorities. 2+ years of experience in customer support, ideally at a tech company or startup. You're comfortable working in a fast-paced, evolving environment. Experience with Zendesk is a big plus! Strong technical aptitude. You can pick up how an app works, troubleshoot software issues, and explain technical solutions in simple terms. An analytical eye. You can turn patterns in customer conversations into clear, actionable insights for Product, Operations, and Marketing. A collaborative team player who enjoys working across functions and speaks up with ideas to improve the customer experience. Strong writing skills and a knack for creating clear, well-structured Help Center content.
Core Responsibilities
Support customers across contact forms, live chat, API, and email by answering product, app, and order questions and troubleshooting software issues. Identify customer trends and share actionable insights with Product, Operations, and Marketing, while maintaining and improving Help Center content.
Requirements
Requires at least two years of customer support experience, ideally in a technology company or startup, along with strong communication skills in English, empathy, and technical aptitude. The candidate should be organized under pressure, analytically minded, collaborative, and skilled at writing clear Help Center content; Zendesk experience is a plus.
About Polsen Health
Industry: Wellness and Fitness Services
Company size: 11-50 employees
Polsen Health is an Amsterdam-based health innovation company, and the creator of the Awareable™ — a new kind of device, built to be nothing like a smartwatch or fitness tracker. We're a team of entrepreneurs, engineers and data scientists, and we design, develop and manufacture every product ourselves, in Europe, with research-grade sensors in every device. At the core of it is our proprietary Reactivity Monitor™: it continuously tracks your body's stress response, quietly surfacing cumulative load patterns no other consumer device can pick up at this level of detail. We built Polsen on one principle: technology should serve people, not exploit them. Your health data is never monetised. Insights are never paywalled. Data rights are human rights. If you're passionate about helping people live healthier, more meaningful lives, we want to hear from you.