IT Support Engineer
Key Skills
Job Description
This is a full-time on-site role. The role will involve day-to-day tasks such as providing technical support, troubleshooting, system administration, and help desk support to ensure the smooth operation of IT systems. Responsibilities: Provide day-to-day IT technical support for end-users of desktop applications, smartphones, tablets, printers and computer hardware; Provide support to the users with remote communications and connectivity Exercise independent judgment consistent with guidelines\standards; Organize and prioritize workflow to meet established SLAs Document root cause of issues and suggest changes to prevent future outages Maintain updated knowledge of policies, procedures, products, and activities As necessary, perform other duties as required. Knowledge on server and network concepts or can co-ordinate/troubleshoot via call Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Experience with Anti-spyware and Anti-virus software. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. (Basic Troubleshooting and Smart Hands) Minimum 3 to 4 years End user Support Experince CompTIA/ITIL Foundation/CCNA/ certification is preferred Ability to diagnose and perform simple upgrade/repair of PC hardware. Experienced with ticket-based systems (preferred Service Now) Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches, Wifi and VPN; Knowledge of SCCM/MECM and Active Directory Communicate with the team to provide key problem status updates. Ability to respond quickly to issues or requests. Good written and oral communications skills with clients and management . Ability to work with deadlines and complete tasks on-time. Must Speak Dutch atleast B2 level Fluent English comfortable to Travel multiple locations Company Car Petrol Card Laptop Mobile
Core Responsibilities
Provide day-to-day technical and help desk support for users, devices, applications, and connectivity, including troubleshooting and basic hardware repairs. Maintain and inventory IT infrastructure, document root causes, prioritize tickets against SLAs, and communicate issue updates to the team.
Requirements
Requires 3 to 4 years of end-user support experience, basic knowledge of enterprise LAN/WAN and server concepts, and the ability to troubleshoot systems and networks. Dutch proficiency at B2 level and fluent English are required; CompTIA, ITIL Foundation, or CCNA certification is preferred.
Benefits
- Company Car
- Fuel Card
- Laptop
- Mobile Phone
About Exxelo Solutions®
Industry: Information Technology & Services
Company size: 201-500 employees
Exxelo Solutions® Provides ICT support services around the globe, specializes in providing top-quality services to businesses in the technology industry. With years of experience and a team of highly skilled professionals, we have earned a reputation as one of the most reliable and trustworthy partner in our field. At our company, we understand the importance of having a strong and efficient IT infrastructure in place. That's why we offer a wide range of services that are designed to help businesses optimize their IT operations. We have the expertise and experience to handle even the most complex IT projects. We believe that our clients deserve the best, and we go above and beyond to ensure that their needs are met and their expectations are exceeded. Our team is always available to answer questions, provide support, and offer guidance whenever it's needed. Our core business relies on Customer Experience, you will have the same experience no matter the location or project complexity.