Key Skills

Job Description

Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Senior Technical Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. This is a hybrid role based in Amsterdam- 1-2 days a week at our office in Amsterdam West (Sloterdijk area), and the rest from home. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a Senior Technical Support Engineer with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security. Responsibilities: Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support. Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges. Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development. Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction. Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members. Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges. Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 5+ years of relevant work experience (Network/Security/SaaS Support) - Must. Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must. Proven experience in technical support role, preferably in the cybersecurity industry. Excellent problem-solving and communication skills. Fluent English (C1 or above). Willingness to learn and adapt in a fast-paced environment. Strong understanding of network security skills and the ability to work independently and as part of a team. Commitment to innovation, integrity, and excellence.

Core Responsibilities

Diagnose and resolve customer technical issues, providing timely, accurate, and empathetic support. Collaborate with cross-functional teams to address customer challenges, improve product functionality, and maintain high service standards.

Requirements

Requires a bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience, and at least five years of relevant network, security, or SaaS support experience. Candidates must be proficient in Active Directory/GPO, Windows, Linux, and PowerShell or Python scripting, with strong problem-solving and communication skills and fluent English at C1 level or above.