Key Skills

Job Description

Your mission You’ll be the first point of contact for people navigating life in a new country: answering questions through chat and helping with practical topics such as visas, housing, relocation processes and local policies. As an International Mobility Agent, you will support relocated employees (Global Employees) via live chat during their transition abroad. You’ll assist with day-to-day inquiries, help resolve ad-hoc issues, provide information on local options, and coordinate requests to ensure a smooth onboarding experience. What you'll be doing Carry out all incoming questions and requests from our GEs; Closely communicate with our partners from all over the world; Provide clear, practical solutions to everyday relocation questions; Log customer requests accurately and route them to internal handlers or partners when needed; Offer friendly, accurate, and personalized guidance based on local knowledge and guidelines; Communicating directly with the GE in an empathic and understanding way; What we’re looking for Resilient & Energized by Repetitive Tasks (such as routine data entry, administrative workflows, and maintaining daily consistency across housing and mobility processes); Excellent Time Management & Task Prioritization; Resourceful & Self-Directed; Friendly & Empathetic Communication Skills; What’s in it for you A position within a growing start-up; Room for initiative and improvements; Opportunities to grow your skills in customer service and relocation support; A place in an exciting, young working team where we love to joke around Company lunch, fun activities including (sports) events, Friday drinks, and more! Do we have your attention? Wonderful! Our mission is to create the best digital relocation service there can possibly be and we will not stop until we succeed! Do you want to be part of this great journey?

Core Responsibilities

Respond to relocated employees’ questions through live chat, providing practical guidance on visas, housing, relocation processes, and local policies. Record and route requests accurately, resolve day-to-day issues, and coordinate with international partners to support a smooth onboarding experience.

Requirements

The role calls for resilience and consistency with repetitive administrative tasks, along with strong time management and prioritization. Candidates should be resourceful and self-directed, with friendly, empathetic communication skills.

Benefits

• Company Lunch
• Social Activities
• Sports Events
• Friday Drinks
• Professional Development Opportunities