IT Onsite Support Engineer (FTE) - Mijdrecht
Key Skills
Job Description
About the job IT Onsite Support Engineer (FTE) - MijdrechtIT Onsite Support Engineer (FTE) Location: Mijdrecht, Netherlands (Candidates based in or near Mijdrecht preferred) Employment Type: Full-Time (FTE) Start Date: 17 August 2026 Language Requirement: Fluent Dutch and English (Mandatory) About The Role We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Mijdrecht. You will provide hands-on technical support to end users, ensuring IT systems, devices, and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment. Key Responsibilities Provide 1st and 2nd line onsite IT support for end users. Diagnose and resolve hardware, software, and network-related issues. Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals. Deploy, image, and configure Windows devices. Support Microsoft 365 applications, including Outlook, Teams, and Office applications. Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID. Log, track, and resolve incidents and service requests using an ITSM/ticketing system. Perform hardware replacements and asset management. Escalate complex technical issues to appropriate support teams. Deliver excellent customer service while meeting SLA targets. Document troubleshooting steps and maintain accurate support records. Required Skills & Experience Minimum 2 years of IT support experience in a desktop or onsite support role. Strong knowledge of: Windows 10/11 Microsoft 365 Active Directory / Microsoft Entra ID Basic networking (TCP/IP, DNS, DHCP) Hardware troubleshooting and device deployment Experience working with ticketing systems (ServiceNow, TOPdesk, Jira, or similar). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and prioritize multiple tasks. Mandatory Requirements Fluent Dutch and English (spoken and written). Must be currently based in or willing to commute daily to Mijdrechtor the surrounding area. Eligible to work in the Netherlands. Available to start - ASAP Preferred Qualifications ITIL Foundation certification. Microsoft certifications (MD-102, MS-900, AZ-900, or equivalent). Experience supporting enterprise IT environments. Similar onsite support roles in the region commonly involve Microsoft 365, Windows, ITIL-based support, and hardware troubleshooting. What We Offer Full-time employment. Opportunity to work in a professional enterprise IT environment. Ongoing training and professional development. Collaborative and supportive team culture. Competitive salary based on experience.
Core Responsibilities
Provide first- and second-line onsite support, diagnosing and resolving hardware, software, network, and Microsoft 365 issues for end users. Deploy and maintain devices, manage user accounts and IT assets, track incidents and service requests, document support work, and escalate complex issues while meeting service targets.
Requirements
Applicants need at least two years of desktop or onsite IT support experience, strong knowledge of Windows 10/11, Microsoft 365, directory services, basic networking, hardware troubleshooting, and ticketing systems. Fluent spoken and written Dutch and English, eligibility to work in the Netherlands, and the ability to commute daily to Mijdrecht are mandatory; ITIL or Microsoft certifications are preferred.
Benefits
- Ongoing Training and Professional Development
- Collaborative and Supportive Team Culture
About ITproposal
Industry: IT Services and IT Consulting
Company size: 501-1,000 employees
ITproposal is the bridge between strategy and technology. Since 2019, we have helped mid-market organisations across the Benelux get IT that simply works: service desk, IT staffing, managed IT, cybersecurity and cloud, directed locally and delivered globally, 24/7. With offices in the Netherlands, Belgium and Turkey, and more than 150 clients, we combine the strength of a large team with the speed of a small, agile partner. We are large enough to deliver and small enough to move quickly. We don't just write the plan, we carry it out, with short lines to the people doing the actual work. From first-line support to strategic advice, we cover fourteen services under one point of contact and one SLA, so you no longer have to manage five different suppliers to keep your IT running: • IT Service Desk: one number for all your staff, so your internal team can focus on projects instead of password resets • IT Staffing: specialists up and running within weeks, without recruitment risk or fixed costs • Managed IT Services: 24/7 monitoring so incidents get resolved before users even notice • Cybersecurity: strategy, tooling and demonstrable NIS2 and DORA readiness • Cloud Services: migration, management and cost control in Azure, Microsoft 365 and AWS • Managed Network, IT Consultancy, Wi-Fi Analysis and more Retail is our core sector: we know till systems, branch connectivity and uptime during peak hours inside out. We also support healthcare, transport & logistics, education, industry & manufacturing, professional services and hospitality, each with its own systems, peaks and risks. Curious how we can take the pressure off your IT? Book a no-obligation introduction and let's see where the biggest gains are, strategically and technically. We work with technology partners including Microsoft, Dell, HPE, Cisco and VMware.