Key Skills

Job Description

iiyama is a Japanese display brand and one of the world’s leading manufacturers of displays, consistently growing in the highly competitive IT market since 1973. From high-performance desktop monitors to interactive touchscreens and large-format displays, we create products that connect people to their work, passions, and ideas — helping individuals and businesses communicate, collaborate, and thrive. Our company headquarters is in Hoofddorp, the Netherlands, and while serving our clients internationally, we are proud to work alongside dedicated colleagues across EMEA and Asia. With our roots in Japan, we also foster close collaboration with colleagues based there. We are looking for a technically skilled Senior Technical Support Specialist (full time / 40 hours per week) to support our UK & Benelux market. In this role, you will be the technical expert for more complex support cases, working closely with colleagues, customers and external service partners. YOUR CHALLENGE: Providing 2nd/3rd level technical support to internal staff, service partners, and customers Preparing and maintaining technical documentation for iiyama products Supporting service partners and coordinating the availability of required service parts Investigating complex technical issues and sharing findings to improve product quality and reliability Contacting customers directly when complex or escalated situations require technical involvement Acting as backup in handling customer complaints when additional technical support or escalation is required YOUR PROFILE: Experience in technical support, technical service or a similar role, ideally at 2nd/3rd support level Strong technical understanding of hardware and software and the ability to troubleshoot complex technical issues Independent, proactive, and solution-oriented approach Strong communication skills and confidence in handling more complex customer situations Fluent Dutch and English are essential for this role, including the ability to communicate technical information clearly. Available to work from our Hoofddorp office. Hybrid working is available, with the possibility to work from home 1 day per week depending on commuting distance. Nice to have: Experience with display technologies and AV solutions Knowledge of Android and/or Linux operating systems Experience with ticketing systems and knowledge base platforms Familiarity with digital signage or interactive display solutions YOUR BENEFITS An international working environment with colleagues across EMEA and Asia Competitive salary, travel allowance and an attractive pension scheme Hybrid work model as mentioned above Learning & Development opportunities 25 days of annual leave Mental health and wellbeing support: Access to OpenUp Company events, including our annual incentive trip, and free Friday lunch at the office Working at iiyama Want to know more about what it’s like to work at iiyama? Discover more about working at iiyama and get to know our culture, people and working environment: https://iiyama.com/gl_en/working-at-iiyama Equal Opportunity Employer iiyama corporation is an equal opportunity employer, fostering diversity and inclusion in our workforce. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status. We are committed to providing equal employment opportunities and welcome applicants from all backgrounds. Join us in building a fair, respectful, and inclusive workplace.

Core Responsibilities

Provide advanced technical support to internal staff, service partners, and customers, including investigating complex issues and handling escalations. Maintain product documentation, coordinate service parts, and share technical findings to help improve product quality and reliability.

Requirements

Candidates should have experience in technical support or service, ideally at the second- or third-level, and be able to troubleshoot complex hardware and software issues independently. Fluent Dutch and English, strong communication skills, and availability to work from the Hoofddorp office are essential.

Benefits

• Travel Allowance
• Pension Scheme
• Hybrid Work
• Learning And Development Opportunities
• 25 Days Of Annual Leave
• Mental Health And Wellbeing Support
• Company Events
• Annual Incentive Trip
• Free Friday Lunch