Hunkemöller logo

Internship Customer Relationship Management - Loyalty

Hunkemöller

Hilversum
Volunteer
0-2 years experience
Hybrid

€450 per month

Work Arrangement

Office Days per Week: 3 days

Key Skills

Customer Relationship Management
Customer Loyalty
Campaign Development
Voucher Development
Customer Acquisition
Customer Engagement
Gamification
Lead Generation
Member Base Growth
Marketing Communications
Point-of-Sale Materials
Campaign Reporting
Microsoft Word
Microsoft Excel
English Communication

Job Description

At Hunkemöller, it's about more than working in retail—it's about your passion for retail and creating beautiful moments for our customers and colleagues. Together we create an inspiring working environment where everyone feels welcome, and successes are shared. Starting in February 2026, you can become a part of the Best Internship in Retail (BIIR) Program, alongside 50+ fellow interns! Are you interested? Then read on! YOUR TASKS What will you do? About Learn and contribute to the creation of campaigns & vouchers that increase value and excitement for our customers. Learn about the latest technology we use to talk to our members and help with the generation of new leads in order to grow our member base and newsletters opt-ins through gamification. Within the CRM department all marketing activities for the Membercard base are being developed, launched and evaluated. You will run through our “Best internship in Retail” and learn on the job while support the team with following: Support development and set up Member actions and promotions. Strong focus on gamification with the purpose of customer acquisition and engagement of existing Members. Development and creation of win-competitions to expand our prospect base, increase sales and boost engagement. Joint production of POS (Point of Sale) material together with marketing operations team Development of follow-ups internal and external communications regarding the new loyalty program Development of vouchers & campaigns together with our team and other teams such as E-commerce and Social Development of campaigns designed to attract new customers through our channels and/or other brands’ channels Reporting on the activities mentioned above. Besides this you will also get time to work on your own assignment that fits within the strategy and objectives of your education and Hunkemöller About you! You are currently enrolled in an HBO-/Bachelor-/Master studies (Marketing / Communication / New Media / Business Administration/International Business) You are familiar the MS Office package (Word/Excel) You are interested in Customer Loyalty & Customer Relationship Management You are fluent in English, other languages would be a plus, but not mandatory. You’re available for at least 40 hours/week What do we offer you? The Best Internship in Retail (BIIR): Be a part of an exceptional internship program with 50 other fellow interns, filled with diverse learning opportunities such as Personal Branding and Business Innovation & Presenting trainings, the CEO & CFO Q&A, a Dragons’ Den, and so much more! An Assigned Buddy: Personal coaching from your buddy to discover your potential, guide your growth and build your network, within an empowering, playful and inclusive work environment. Work From Home (WFH) Policy: For 40-hour internships, you are allowed to work from home up to 2 days per week, depending on the nature of your role. During onboarding, WFH days may vary to better support your learning and training. Internship Allowance: 450€ per month (gross) with 8+ holiday days (based on 40h/week). Travel Allowance: Max. 23€ per day (based on your travel distance), if you are not eligible for the free Student OV Chipcard. Additional Benefits: Access to 25% staff discount and a company laptop. Also, company gatherings like Townhalls and drinks. Eligibility Criteria For This Internship, You Need To Be Available For 5 Months Starting In February 2027. Please Note That Your Application Will Only Be Considered If You Are Enrolled At a School Or University For The Full Duration Of The Internship. Additionally, To Comply With Dutch Law, One Of The Following Must Apply You are an EU citizen, You are on a Family/Partner visa, or You are a non-EU student studying in the Netherlands, and you meet at least one of the following requirements: (1) The internship is a mandatory part of your curriculum, OR (2) your university is willing to sign a third-party agreement (Nuffic Agreement). Please be aware that not all our potential entry-level positions will meet the minimum salary required by the IND for sponsorship by Hunkemöller. Please refer to this website for more information: Required amounts income requirements | IND After our team has reviewed your application, please be aware that you will be sent a link for a gamified personality assessment to your application email. Completing this assessment is essential to move forward with your candidacy, so please do not forget to check your email and spam folder in the meantime. Hunkemöller’s “Best Internship in Retail” is not just a chance to add a few lines to your CV or to complete a study module from school or university. It’s an opportunity to kick-start your future career, as you will be joining the leading lingerie brand in Europe. As a company that cares about employee development, we’re committed to our people and creating true brand ambassadors. Through our 'Together Tomorrow' initiative, we're focused on sustainability, diversity, and ethical practices. Whether in stores or at our HQ, you can be part of driving change and helping us achieve our ambitious goals! "Creating moments that matter, together". Ready to be part of our team? We look forward to your application! Benefits are subject to the country where you are applying. Please visit the respective country website of the vacancy you are applying for, to learn more about our benefits. THE JOURNEY TO YOUR DREAM JOB 10 seconds Application Send your application! Our tip: no motivation letter required; we have something much better - see step 2! Live interview(s) Get invited to chat with us... Offer Land your dream job with us! HIRED Welcome to Hunkemöller - You'll sign your digital contract and are ready to start. Onboarding & Development Journey Start your career - kick off with our Onboarding & grow your talents. Explore vacancies at our Headquarters

Core Responsibilities

Support the CRM team in developing and launching loyalty campaigns, vouchers, promotions, competitions, and point-of-sale materials to acquire and engage customers. Help grow the member and prospect bases, coordinate communications with internal teams and external audiences, and report on campaign activities.

Requirements

Applicants must be enrolled throughout the internship in an HBO, bachelor's, or master's program in a relevant field such as marketing, communications, new media, or business. They should be familiar with Microsoft Word and Excel, interested in customer loyalty and CRM, fluent in English, and available for at least 40 hours per week; the internship lasts five months and starts in February 2027.

Benefits

  • Work From Home Up To 2 Days Per Week
  • Internship Allowance
  • Holiday Days
  • Travel Allowance
  • 25% Staff Discount
  • Company Laptop
  • Personal Coaching
  • Training Opportunities
  • Company Gatherings

About Hunkemöller

Industry: Retail

Company size: 5,001-10,000 employees

Welcome to Hunkemöller, Europe’s leading lingerie brand with a proud history dating back to 1886. With over 900 stores across 19 countries, our mission is simple: to make every woman feel her most beautiful and authentic self. From life’s everyday moments to its most significant occasions, we believe lingerie plays an essential role in expressing individuality, style, and confidence. Every day is filled with new possibilities, and at Hunkemöller, we embrace each one. Our story is more than just about lingerie — it’s about our passionate teams who work together to create memorable moments for our customers. Whether it’s providing everyday essentials or celebrating special occasions, our employees are at the heart of everything we do. At Hunkemöller, we live in the moment and make every day count. Our values — Empowering, Playful, In-touch, Inclusive, Inspiring, and Responsible — guide our actions and shape our company culture. We are dedicated to fostering an inclusive, dynamic, and supportive work environment where every individual can thrive. From team bonding activities and social events to professional development opportunities, we ensure that our employees feel valued, supported, and part of something special. We are also proud to be recognized as a Top Employer in the Netherlands for 2025, marking eight consecutive years of recognition. With similar accolades in Germany and Denmark, this reflects our unwavering commitment to our people and our focus on creating an exceptional workplace. Curious to learn more about the Hunkemöller lifestyle? Discover how we’re creating moments that matter — together.

Added Today