• Onboard new users and provision accounts and credentials across relevant systems, ensuring access records remain accurate and current.

• Maintain vendor information, including rates, contact details, availability, and other key records in internal trackers.

• Prepare and send vendor communications, including announcements, bulk outreach, and targeted messages to vendors and linguists.

• Track communication responses, maintain accurate records, and follow up when required.

• Use existing vendor data to help project managers identify suitable vendors for specific projects based on language pairs, rates, availability, previous performance, and other relevant criteria.

• Respond to inbound questions from linguists and vendors, primarily through email, providing clear and professional support.

• Escalate questions or issues requiring specialized knowledge or additional internal input.

• Organize, file, and maintain digital documents and records so that information remains easy to locate and access.

• Maintain clear and consistent folder structures and documentation practices.

• Identify opportunities to streamline recurring workflows, improve efficiency, and introduce practical process improvements or automation.

Requirements

• Strong organizational skills with excellent attention to detail and accuracy.

• Comfortable managing recurring administrative and operational tasks while maintaining consistent quality.

• Experience using mail merge or similar tools for bulk and targeted communications.

• Proficiency with Google Sheets, Google Docs, and Google Drive.

• Familiarity with shared email and customer/vendor communication platforms such as Front, Fin, or equivalent tools.

• Clear, professional written communication skills, particularly in an email-based working environment.

• Strong ability to work independently, prioritize tasks, and manage a steady volume of operational requests.

• Proactive, efficiency-oriented mindset with an interest in identifying opportunities for process improvement and automation.

• Strong follow-through and reliability when managing records, communications, and deadlines.

• Experience in vendor management, data management, coordination, localization, or a similar operational environment is a plus.

• Comfortable working remotely and collaborating with distributed teams.

Benefits

• Fully remote working arrangement from Europe.

• Full-time contract engagement of approximately 40 hours per week.

• Rolling three-month contract terms, with an anticipated start as soon as possible.

• Opportunity to work within the international localization industry and support a growing vendor network.

• Hands-on role with responsibility for important operational workflows and vendor relationships.

• Flexible remote environment suited to independent, organized professionals.

• Opportunity to contribute process improvements and automation ideas that can directly improve operational efficiency.