We’re in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet.

Job Title: Credit Controller

Reports to: Credit Manager EMEA

Direct Reports: 0

Location: Amsterdam

Contract duration: until 31st of July 2027

Hybrid: Working from home for maximum 3 days per week

Your Role

We’re in business to save our home planet. This role co2ntributes to Patagonia’s purpose by managing accounts receivable for assigned wholesale markets across EMEA. By executing daily credit workflows, monitoring payment behavior, and applying internal policies, the role ensures timely collections, reduces aged debt, and maintains strong relationships with customers and internal teams such as dealer service and sales.

Your Main Tasks

• Portfolio Management. Manage assigned wholesale accounts by executing daily credit workflows in Microsoft Dynamics 365 and maintaining accurate customer records. Ensure timely collections and compliance with agreed payment terms to safeguard cash flow.

• Cash Application. Process and allocate multicurrency bank transactions and prepare direct debit files using ERP tools and banking procedures. Deliver accurate posting of payments to maintain reliable financial reporting.

• Credit Risk Checks. Perform creditworthiness evaluations for new and existing accounts using internal scoring tools and payment history analysis. Reduce exposure to financial risk by recommending actions within established credit policies.

• Order and Dispute Handling. Resolve blocked orders and invoice discrepancies by collaborating with Sales, Dealer Service, and customers under company guidelines. Ensure smooth deliveries and uninterrupted payment flow to support business continuity.

• Month-End Closing. Reconcile multicurrency bank accounts and prepare reports for review by the Credit Manager using accounting standards and audit requirements. Provide accurate documentation to support compliance and timely closing.

• Customer Communication. Maintain regular contact with customers via phone and email to monitor payment plans, resolve overdue balances, and build strong relationships that support timely collections.

What we’re looking for

• An inclusive mindset

• Language skills: fluent in English, Spanish and Italian; additionally good knowledge of Portuguese will be a plus

• Good understanding of accounts receivable processes, applied to manage collections, reconciliations, and accurate posting of transactions across multiple currencies.

• Good understanding of credit risk principles, used to evaluate wholesale accounts and recommend actions within established frameworks.

• Good understanding of ERP systems, specifically Microsoft Dynamics 365, for executing credit workflows and maintaining accurate customer data.

• Good understanding of communication and relationship-building, enabling effective collaboration with internal teams and external customers to resolve disputes and maintain trust.

• Good analytical skills, applied to interpret payment patterns, identify discrepancies, and take corrective actions to minimize risk.

• Good understanding of compliance requirements, ensuring adherence to internal credit policies and external accounting standards during receivables processing.

• An appreciation of the outdoors

• An interest in saving our home planet and making a positive impact through your work

What we offer

Our offers are based on relevant experience and skills, allowing us to ensure internal equity and consistency across the team.

Every offer we make is carefully reviewed by our People + Culture team. To avoid creating or reinforcing pay gaps, we do not base our offers on a candidate’s previous salary, salary expectations, or negotiation skills

We offer the following benefits:

• 25 days holidays per year (pro-rated if you work part-time)

• Pension scheme with 24.75% contribution (17.25% paid by employer and 7.5% paid by employee) enhanced with secondary pension scheme subject to eligibility criteria

• 40 EUR (net) WFH allowance paid monthly (pro-rated if you work part-time)

• Reimbursement of public transportation when commuting to the office

• Onsite catered lunches available 4 days per week (Monday, Tuesday, Wednesday, and Thursday) for an employee contribution of EUR 4 per meal

• Company laptop and mobile phone if needed for your role

To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/.

Justice & Belonging

We commit to becoming an anti-racist and anti-discriminatory company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

We foster a welcoming and respectful environment where every member of our EMEA team feels included, respected and empowered regardless of their race, colour, ethnicity, nationality, culture, religion or belief, sex, gender, gender identity or expression, sexual orientation, family or marital status, socio-economic background, disability, age, neurodiversity, or any other aspect of identity or lived experience.

Recruitment Process

If your application is successful, you will be contacted by one of our recruitment team within 4 weeks to set up a first interview who will talk you through the full interview process.

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

Whilst we love hearing from people who are passionate about Patagonia and our purpose, we ask that all applications are submitted through our official application process, including a CV and cover letter. To help us maintain a fair, consistent and objective experience for all candidates, we are unable to review applications or respond to recruitment enquiries received by email, LinkedIn Inbox or other channels outside of the advertised role. Applying through the application link ensures every candidate is considered using the same process and receives equal opportunity throughout the recruitment journey.

Please make sure that your CV and cover letter are in English.