Key Skills

Job Description

Is it time for you to start searching for an internship? Do you breathe hospitality and are you more than excited to broaden your knowledge? Stop your search and join us to experience authentic hospitality in one of Amsterdam's most iconic hotels. Park Plaza Victoria Amsterdam is located in the heart of the city, directly opposite Amsterdam Central Station. Combining historic architecture with contemporary comfort, the hotel welcomes both leisure and business guests from around the world. As a Front Office Intern, you will be the face of the hotel and play a key role in creating memorable guest experiences. You will gain hands-on experience in all aspects of Front Office operations while developing your professional and hospitality skills in a dynamic international environment. Responsibilities Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery Support the guest journey, including check-ins, check-outs, and handling guest requests across phone, written, and face-to-face communication Assist with reservations, payments, and Front Office administrative tasks Deliver excellent guest service and respond professionally to guest enquiries Maintain a professional and welcoming Front Office environment in line with brand standards Collaborate with departments such as Housekeeping, Food & Beverage, and Maintenance to ensure smooth daily operations Learn and apply hotel procedures, standards, and systems to support operational excellence Essential Requirements Currently enrolled in a hospitality or related study program Strong communication skills in English (written and spoken) Proactive attitude with willingness to learn and develop Guest-focused mindset with a positive and professional approach Enjoys working in a team and adapting to a fast-paced environment Available for an internship of at least 5-6 months Eligible to complete an internship in the Netherlands Preferred Requirements Previous experience in hospitality or customer service is an advantage Interest in Front Office and guest relations Familiarity with hotel systems (PMS) is a plus Dutch or any additional language skills are an advantage Eagerness to develop operational knowledge within a hotel environment Your Benefits & Perks Tasty meal during every shift Receive €250 for referring another intern Real-world experience in a dynamic hospitality environment Learning and development opportunities to build valuable skills Career opportunities across our hotels and corporate teams throughout Europe Heavily discounted hotel rates 50% discount in our restaurants and bars Access to exclusive employee discounts and offers Fun social events and team celebrations The internship allowance is €550 gross per month (full-time), which is above the Horeca CAO BOL guidelines. Excited to start your career in hospitality and create memorable guest experiences? Apply today, it's quick and mobile-friendly. We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Victoria Amsterdam. Park Plaza. Be part of it

Core Responsibilities

Support the guest journey by assisting with check-ins, check-outs, reservations, payments, enquiries, and guest requests across in-person, phone, and written channels. Maintain a welcoming Front Office, follow hotel standards and systems, and coordinate with other departments to support smooth daily operations.

Requirements

Applicants must be enrolled in a hospitality or related study program, communicate well in English, and be proactive, guest-focused, and comfortable working in a team in a fast-paced environment. They must be eligible to complete an internship in the Netherlands and available for at least 5–6 months; hospitality experience, PMS familiarity, Dutch, and other languages are advantageous.

Benefits

• Meal During Every Shift
• Intern Referral Reward
• Hands-On Experience
• Learning and Development Opportunities
• Career Opportunities
• Discounted Hotel Rates
• Restaurant and Bar Discount
• Employee Discounts and Offers
• Social Events and Team Celebrations