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Client Advisor Roermond

CALZATURIFICIO STEPHEN S.R.L.

Roermond
Full-time
2-5 years experience
On-site

Key Skills

Client Relationship Building
Personalized Customer Service
Luxury Retail Sales
Clienteling
CRM
Brand Representation
Product Knowledge
Trend Awareness
Sales Leadership
Visual Merchandising
Stock Procedures
Communication
Commercial Mindset
Digital Awareness
Cross-Cultural Communication
Dutch and English Proficiency

Job Description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores. For our Store – DIESEL ROERMOND – we are now recruiting Client Advisors who will be in charge of building meaningful relationships with our clients and of delivering a personalized and elevated shopping experience. Main Responsibilities Welcome and assist each client providing an excellent in-store experience at all times, by understanding client desires and creating a hand-crafted experience Act as a Brand Ambassador able to represent the image and the values of the brand in terms of standing, knowledges and contents Create a long-term authentic bond with clients, nurturing meaningful and loyal relationships through personal connections and CRM initiatives Demonstrate active leadership on the selling floor, maximizing sales opportunities and driving individual and team sales results Prove Brand and product knowledge and be up-to-date with new trends and competitors Ensure and maintain the shop floor and visual display high luxury standard, complying with Company operational guidelines and stock procedures. Requirements A proven track record delivering sales in a luxury retail environment, as well in Clientelling activities Excellent understanding of the luxury sector and product sensitivity Strong communication skills and commercial mindset Digitally aware and open to new ways of working Ability to interact effectively with foreign clients Passion for Diesel Brand, product and heritage 🌍 Language proficiency: Dutch and English are mandatory. Any additional language is considered a strong plus What We Offer 🚀A range of development opportunities in Diesel and OTB group Store network in The Netherlands and abroad 👖 A Employee discount on Diesel and on other exclusive OTB Group Brands ­🙌 An awesome, young and dynamic team 🏳️‍🌈 Highly inclusive working environment 🥖 Lunch vouchers As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees. For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age. #DSL

Core Responsibilities

Welcome and assist clients with personalized, elevated service, building authentic long-term relationships through personal connections and CRM initiatives. Represent the Diesel brand, drive individual and team sales, maintain strong product and trend knowledge, and uphold store presentation and operational standards.

Requirements

Candidates should have a proven record of sales and clienteling in luxury retail, a strong understanding of the luxury sector, and sensitivity to products. Strong communication and commercial skills, digital awareness, the ability to engage with international clients, passion for Diesel, and proficiency in Dutch and English are required.

Benefits

  • Development Opportunities
  • Employee Discount
  • Inclusive Working Environment
  • Lunch Vouchers

About CALZATURIFICIO STEPHEN S.R.L.

Industry: Footwear Manufacturing

Company size: 51-200 employees

Calzaturificio Stephen is a historic Italian manufacturer of luxury men’s and women’s footwear. Founded in 1967, the Vicenza-based shoe factory has its roots in the tradition of Italian artisan production and is committed to respecting its rules and traditions, while also devoting itself to innovation. Every shoe is crafted with extreme precision, combining tradition and innovation, and embodying the true essence of Made in Italy. The entire production process occurs within the company, leading to the creation of luxury products of the highest quality. Professionalism, competence, and exceptional service have always been Calzaturificio Stephen essential values, qualities that allowed the manufacturer to establish important partnerships with famous maisons across the world. Calzaturificio Stephen is a long-standing supplier of OTB, crafting creations for some of its brands, such as Maison Margiela, and has become part of the Group through its Staff International subsidiary.

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