• Act as the payroll subject matter expert for the Netherlands, providing expert guidance on local payroll processes, legislation, requirements, and implementation considerations.
• Participate in sales calls, handovers, and client kick-offs, ensuring payroll requirements and expectations are clearly understood from the outset.
• Lead global payroll implementation projects from inception through planning, execution, monitoring, parallel runs, and the first month of live payroll before transitioning to Payroll Operations.
• Develop and maintain detailed implementation plans, timelines, milestones, dependencies, and delivery priorities to ensure projects remain on track.
• Serve as a key point of contact for customers and internal stakeholders throughout the implementation lifecycle, communicating payroll processes, decisions, issues, and required actions clearly.
• Establish standardised payroll processes, project plans, procedures, and documentation to improve consistency, efficiency, and operational readiness.
• Maintain a complete record of implementation decisions, processes, and requirements, ensuring Payroll Operations has the visibility and standard operating procedures needed for business-as-usual delivery.
• Monitor key performance indicators and service-level agreements, identifying risks, delays, and opportunities for improvement.
• Provide support during and after implementation, resolving payroll issues and coordinating with relevant teams when challenges arise.
• Mentor and support Payroll Generalists working alongside you and collaborate with wider implementation and operations teams.
• Work with internal product and technology teams on platform improvements, including user acceptance testing, validation, documentation, and supporting changes through to release.
• Continuously identify opportunities to improve productivity, simplify processes, and accelerate implementation and payroll delivery.

Requirements

• Extensive experience in payroll, particularly within a client payroll or managed payroll environment.
• Expert knowledge of Dutch payroll legislation, regulations, processes, and local requirements.
• Proven experience leading or delivering payroll implementations, ideally across international or multi-country environments.
• Strong understanding of payroll processes, reconciliations, accounting principles, and the operational controls required for accurate payroll delivery.
• Strong proficiency with local payroll systems and technology, together with practical experience using tools such as SAP, Excel, and Google Sheets.
• Excellent communication and stakeholder-management skills, with the ability to explain payroll processes, requirements, and complex issues clearly to customers and internal teams.
• Analytical and structured approach to problem-solving, with strong attention to detail and the ability to identify root causes and practical solutions.
• Demonstrated ability to manage multiple priorities and deliver effectively in a fast-paced, international, and distributed environment.
• Process-oriented and productivity-focused mindset, with a proactive approach to identifying ways to improve efficiency and speed up delivery.
• Comfortable working asynchronously and independently, taking ownership of priorities and making effective decisions without relying on constant meetings or supervision.
• Fluent written and spoken English.
• Experience working remotely is not required but would be an advantage.
• Strong coaching and leadership skills, with the ability to support and mentor colleagues while maintaining high delivery standards.

Benefits

• Fully remote working environment with the flexibility to work from anywhere.
• Flexible working hours designed around an asynchronous way of working.
• Flexible paid time off.
• Competitive annual salary range of €71,850–€80,800 EUR, with compensation determined by factors including location, experience, skills, training, business needs, and market conditions.
• 16 weeks of paid parental leave.
• Mental health support services.
• Stock options.
• Learning and professional development budget.
• Home office budget and IT equipment.
• Budget for local in-person social events or coworking spaces.
• Opportunity to work with international teams across multiple countries and time zones.
• Strong emphasis on work-life balance, autonomy, and the ability to organise your schedule around your personal life.