Key Skills

Job Description

Who We Are? ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. What we are looking for? As a Onsite Specialist, you will provide your expertise, coordinate the management, and participate in workplace services. You will work based on Service Level Agreements, aligned with our ITCI strategy, and in close consultation with your offshore team and the business. The ultimate goal is to support and improve client processes continuously. Your primary activities will include: Managing Active Directory, Azure AD,M365, SCCM/Intune, and performing project and change activities, as well as regular operational maintenance tasks (including security-driven) using existing scripts. Managing the Teams telephony system to ensure seamless communication and collaboration. Preparing laptops, Desktops, iPhones, iPads for new joiners and replacements. Handling hardware repairs (RAM upgrades, battery replacement, broken keys) mostly independently to avoid delays with vendors. HP or Other global partners. Familiar with Joiner, Mover & Leaver process. Inventory Management: Maintaining SharePoint‑based inventory list (not Excel): Serial numbers, model, warranty, cost, etc. Updating inventory for new allocation, returns, and offboarding. Printer Support: Managing on‑site printers. Troubleshooting, usage tracking, maintaining & coordinating with 3rd party vendor. Conference Room Support: Supporting conference rooms (Eg : Yealink devices (A20, A40, etc.). Performing troubleshooting during live meetings. Maintaining documentation on conference room setups. Coordinating with 3rd party vendor. Shipping & Logistics: Handling shipments to work‑from‑home users via Opco Specific Courier Services. Preparing boxes, labels, and coordinating with reception. Tracking shipments when containing expensive items. Reporting: Weekly, Monthly & Quarterly on asset, Stock Management Align onsite operations along with Offshore/nearshore teams , follow global delivery frameworks and SLAs. Establish governance, reporting mechanisms for Hybrid delivery and Ensure compliance with security, regulatory, and client-specific requirements. Preparing hand scanner/barcode scanner or any other local Specific devices by looking at documentation or working with Global teams. Communicate in local language & English. Required Skills & Qualifications The ideal candidate is analytically strong with excellent communication skills, making it easy to interact with the business, suppliers, and other stakeholders. You enjoy teamwork and collaboration. Additionally, you have: At least 5+ years of experience in IT Service Management. Experience within a production environment (advantageous) and having strong analytic and problem solving skills Knowledge of ITIL (certification is an advantage), Preferabully Service Now Tool. Hands-on experience with Active Directory, Azure, SCCM & Intune,M365 and Windows (MCSE) knowledge. Entra ID / Intune / Exchange usage and basic configurations. Organizational and self-starting abilities, with a structured way of working. Travel ready to different places as per Opco Guidelines and on need basis with in the country you work. Available for any Critical issues like P1 or P2 outside offshore hours Maintain agreed SLA’s Flexible to support any H & F in Data rooms, Network, Servers. Etc and Coordinate along with Offshore/Nearshore teams. Our X-Factor Work ethic: You are a consummate professional. Aptitude: You have an innate capacity to transition from project to project without skipping a beat. Communication: You have excellent written and verbal communication skills for coordination across projects and teams. Impact: You are a critical thinker with an emphasis on creativity and innovation. Passion: You have the drive to succeed paired with a continuous hunger to learn. Leadership: You are trusted, empathetic, accountable, and empower others around you.

Core Responsibilities

Manage workplace IT services, including user accounts, Microsoft 365 and endpoint systems, device preparation and repairs, inventory, printers, conference rooms, and equipment shipping. Coordinate with offshore and nearshore teams and vendors, maintain service levels and reporting, and ensure operations meet security, regulatory, and client requirements.

Requirements

Requires at least five years of IT Service Management experience, strong analytical and communication skills, and hands-on knowledge of Active Directory, Azure, SCCM, Intune, Microsoft 365, and Windows. ITIL knowledge and ServiceNow experience are preferred, along with structured independent work, flexibility for critical incidents, and readiness to travel within the country.