Key Skills

Job Description

About LGMG LGMG Europe B.V. (LGMG) is the European sales, marketing, and aftersales subsidiary of Lingong Group Jinan Heavy Machinery Co., Ltd., a leading Chinese company specializing in manufacturing construction equipment including Arial Working Platforms. With 50 years of experience in the manufacturing world, LGMG is the fastest-growing AWP brand in Europe since its entry into the European market in 2015. In our European head office, we are expecting a Customer Support Specialist who is valuable to the high-quality warranty service of our business. Job Title: Technical Customer Service Specialist Position Description: Technical Customer Service Specialist is responsible for business customers’ warranty claims of LGMG Europe’s t and warranty and technical support to our regional service managers in Europe. Department: Service Department. Supervisor: Service Director LGMG Europe BV. Based at: LGMG Europe head office Key responsibilities and accountabilities: First line of warranty support to internal and external stakeholders, including customers, service managers, and sales managers. Handling warranty claims from customers and informing customers about the status. Submitting credit requests to SAP in compliance with the finance department. Plan and coordinate repairs for machines in our warehouse and order the necessary parts. Collect and provide feedback from customers towards the LGMG HQ office for improvement of the LGMG Equipment. Collect knowledge of the local rental market on requirements, local standards, regulations, and innovations. Ambassador of the LGMG Brand. Integrity, trust, and reliability are key. First line of contact for customers that contact LGMG and provide direct support of delegate to the regional service manager, LGMG dealer, or service provider. Goals: Provide instant support upon request of any customer, quick response, and resolution time in case of support remotely. Build, grow, and maintain a positive and trustworthy relationship with customers and local service managers, LGMG dealers, and service providers. Knowledge, skills, and abilities: High-level technical knowledge of the EN280 standards English in speaking and writing on a professional level. Skills in the use of Microsoft Office and additional software of ERP Systems. Have strong organizational coordination, overall planning, and execution ability. Proactive in work, patient and meticulous, a strong sense of responsibility, full of teamwork spirit, good at communication. Education and experience: Degree in mechanical and/or electrical engineering for the automotive industry or related industry. Above 3 years’ experience in the access industry IPAF certificate Experience in parts inventory handling and sales, shipping (export) What We Offer You A dynamic international working environment. A competitive salary. 25 days annual leaves. Collective pension scheme. Regularly team building activities. 8% holiday allowance. Continuous learning & training support.

Core Responsibilities

Provide first-line warranty and technical support to customers and internal stakeholders, manage warranty claims and customer updates, and coordinate machine repairs and parts orders. Gather customer and local market feedback for headquarters while building trusted relationships with customers, service managers, dealers, and service providers.

Requirements

The role requires a degree in mechanical or electrical engineering, or a related field, and more than three years of experience in the access industry. Candidates should have strong knowledge of EN 280 standards, professional English, Microsoft Office and ERP skills, and an IPAF certificate; experience with parts inventory, sales, and export shipping is also specified.

Benefits

• Competitive Salary
• 25 Days of Annual Leave
• Collective Pension Scheme
• Team-Building Activities
• 8% Holiday Allowance
• Continuous Learning and Training Support