Key Skills

Job Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners. If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network. Job Description Do you enjoy helping colleagues get the most out of their IT environment and do you want to play a key role in supporting critical laboratory operations? At Eurofins, you’ll have the opportunity to make a direct impact by ensuring reliable, secure, and efficient IT services across multiple locations. As an IT Field Service Engineer, you provide hands-on technical support to business users on-site, promote Eurofins IT best practices, and collaborate with IT teams on daily operations and projects. You work closely with Infrastructure teams and report into the IT organization, contributing to a stable and compliant IT environment. In this role, you support users with hardware and software issues, ensuring fast and effective resolutions. You collaborate with colleagues across IT and ensure projects are delivered smoothly with minimal disruption to forensic (business) operations. You will be based in Maastricht, with regular travel to support our offices in Bruges, Cologne, and Amsterdam. Travel to these locations is required on a monthly basis. Key responsibilities Customer & Stakeholder Engagement Deliver a professional, customer‑focused service to laboratory staff and business users. Communicate clearly with users regarding progress, resolution, and next steps. Build positive working relationships with site staff and IT colleagues. Field Support & End‑User Services Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices. Resolve incidents and service requests efficiently in line with agreed SLAs. Install, configure, maintain, and replace IT hardware and software. Support user account setup, access requests, and device onboarding. Incident & Request Management Diagnose and troubleshoot technical issues across hardware, software, and connectivity. Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate. Support Priority 1 and Priority 2 incidents when required, including out‑of‑hours support where agreed. Site & Operational Support Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities. Assist with IT rollouts, refresh programmes, and site‑based changes. Support basic network tasks at site level (patching, connectivity checks, device swaps). Asset & Compliance Management Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal. Ensure adherence to Eurofins security policies, data protection, and compliance requirements. Support audit activities where required, including evidence gathering and validation. On Call & Out of Hours Support Participate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets. Qualifications We are looking for someone who: Has 3+ years of experience in IT Field Service, Desktop Support, or a similar role Has strong knowledge of Windows environments and hardware troubleshooting Has experience with tools such as Intune, SCCM, and laptop imaging Is familiar with IT service management practices (e.g. ITIL) Communicates clearly and is customer-focused Is able to work independently across multiple locations (Maastricht, Brugge, Keulen, Amsterdam) Is fluent in English; proficiency Dutch is preferred Has a valid Dutch driving license We are unable to provide visa sponsorship for this position. Additional Information About Eurofins TMFI Eurofins The Maastricht Forensic Institute (Eurofins TMFI) is the Dutch branch of Eurofins Forensics and part of a network of more than 1,500 forensic professionals. Eurofins TMFI provides forensic services to the police, the Public Prosecution Service, and the judiciary. Eurofins TMFI currently operates across three locations and is rapidly developing. The main forensic laboratory is based in Maastricht, while Amsterdam hosts various reporting experts. Under the trade name Verilabs, legally valid DNA kinship testing is offered from Gouda. In addition to delivering forensic services fully performed in the Netherlands—such as forensic DNA analysis and forensic medical examinations, Eurofins TMFI also acts as a managed service provider, offering services from other Eurofins Forensics laboratories and (international) partners to the Dutch criminal justice chain. Eurofins TMFI is a relatively small but fast-growing organization within the wider Eurofins network. The dynamic team currently consists of approximately 70 ambitious professionals and is strongly focused on supporting the Dutch criminal justice system with innovative, flexible, and customer-oriented solutions. Interested? Does this vacancy sound like the right fit for you? Then we would love to receive your cv even if you are not sure you fully meet all the requirements. We are happy to explore your potential together.

Core Responsibilities

Provide on-site technical support for users, laboratory devices, and IT systems across multiple locations, resolving incidents and service requests while minimizing disruption to forensic operations. Manage IT equipment and compliance activities, support site changes and rollouts, and participate in the on-call rota for priority incidents.

Requirements

Candidates should have at least three years of experience in IT field service, desktop support, or a similar role, with strong Windows and hardware troubleshooting knowledge and experience with Intune, SCCM, and laptop imaging. Clear customer-focused communication, familiarity with IT service management practices such as ITIL, the ability to work independently across locations, English fluency, and a valid Dutch driving license are required; Dutch proficiency is preferred.