Key Skills

Job Description

Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Key Responsibilities: Level 1 Support: End-user support for Office applications, particularly Office 365 Initial setup and deployment of new computers using internal tool - training will be provided Introduction and onboarding of users to company IT tools Printer support and troubleshooting Level 2 Support: Support for network-related topics: firewalls, switches, and connectivity Escalation point for more complex technical issues Qualifications Tools & Technologies: Microsoft Entra ID (Azure AD administration) ServiceNow for ticketing and incident management Use of company-specific deployment and support tools Essential experience/skills: Fluent in Dutch and English Experienced in both Level 1 and Level 2 IT support Comfortable working autonomously (no backup needed) Additional Information Location: Amsterdam Freelance All our positions are open to both women and men and are, of course, open to people with disabilities.

Core Responsibilities

Provide first-level support for Office 365 and other end-user needs, deploy and configure computers, onboard users to IT tools, and troubleshoot printers. Handle second-level network and connectivity issues involving firewalls and switches, and escalate complex technical problems.

Requirements

Candidates must be fluent in Dutch and English and experienced in both first- and second-level IT support. They should be able to work autonomously and use Microsoft Entra ID, ServiceNow, and company-specific deployment and support tools; training is provided for the internal deployment tool.