Key Skills

Job Description

Additional Information Job Number 26124336 Job Category Rooms & Guest Services Operations Location Stadhouderskade 12, Amsterdam Noord 1054 ES, NetherlandsVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios. Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere. What are my responsibilities? We're seeking an individual with excellent hospitality skills and a passion for working with people to join us in the Front Desk position. Your main responsibilities will include handling guest check-ins and check-outs, addressing guest feedback, managing cash transactions, and fulfilling guest requests. As a Front Desk Supervisor, you will collaborate with the Front Office Manager and/or Front Office Night Manager to oversee Front Desk Clerks during your shift. This role requires working morning and night shifts, with up to 50% of your time dedicated to the night shift for night audits. A solid understanding of financial figures is essential. Join us if you possess strong interpersonal skills and attention to detail. What makes you the perfect fit? To be considered for this position, you should meet the following requirements: Possess or be pursuing a degree in hospitality. Own the necessary permits or documentation to work in the Netherlands Have previous customer service experience. Fluent communication skills in English, with knowledge of an additional language being advantageous. Willingness to work morning, night, and weekend shifts. Display proactive and reliable qualities. What do you get in return? The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer: Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends; Monthly gross salary of €2645,47 Personal coaching & training to support you in your day-to-day job; Career possibilities within Marriott International; You can make use of our gym for free. To get a good work out before our after your shift. Travel allowance of € 0,23 cents per kilometer; 25 paid vacation days per year; Professional uniform provided by the hotel; Access to our Marriott Benefits at Work Platform; Discounts at top restaurants in Amsterdam through our partnership with Luxury Hotels of Amsterdam. Possibility for an attractive referral bonus program A ‘Sprit to Serve’, get rewarded for bringing excellent service through positive reviews; A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year; A professional environment to work in; Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings. For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Core Responsibilities

Handle guest check-ins and check-outs, respond to feedback and requests, and manage cash transactions. Support the Front Office Manager or Night Manager by overseeing front desk clerks during shifts, including night audits.

Requirements

Applicants should have or be pursuing a hospitality degree, have the required authorization to work in the Netherlands, and bring previous customer service experience. They should communicate fluently in English, be proactive and reliable, and be available for morning, night, and weekend shifts; an additional language is an advantage.

Benefits

• Discounted Rates At Marriott Hotels
• Performance Appraisal And Potential Salary Increase
• Personal Coaching And Training
• Career Development Opportunities
• Free Gym Access
• Travel Allowance
• 25 Paid Vacation Days
• Professional Uniform
• Employee Benefits Platform
• Restaurant Discounts
• Referral Bonus Program
• Service Recognition Rewards
• Wellbeing Program And Activities
• Social Activities And Team Outings