📍Eindhoven HQ (3+ days in office) | 🗓️ 40h per week

🚀 This is what you tell people at parties

We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally!

You'll own the full commercial activation process for smaller merchants coming through inbound channels; from signup all the way to activation. That means spotting the opportunities we're currently missing and making a real impact, with our AI SDR doing a lot of the heavy lifting alongside you. You'll also be the link back to Product and Operations, feeding in the customer insight that helps improve the machine itself.

This role suits someone who's commercially driven and genuinely energized by improving the machine; someone who gets as much satisfaction from closing a deal as from finding a 2% conversion lift.

🧐 The Role

• Own the full sales cycle from lead qualification and discovery to demo, negotiation and close, with a strong focus on converting inbound opportunities into new business, either directly or through our AI Agent

• You work closely with our AI SDR, Operations, and Product teams to continuously improve the way we engage, convert, and onboard merchants.

• Your results directly shape how fast Sendcloud grows in your territory and the scope of the role grows with your performance.

🎯 What you'll do

• Maximize conversion and revenue from smaller merchants coming through inbound channels, identifying the right commercial approach and continuously optimizing how we acquire, convert and grow this segment.

• Build and maintain a healthy pipeline by qualifying inbound leads, re-engaging dormant opportunities, and proactively progressing prospects towards close and activation.

• Work closely with Product to improve the merchant onboarding experience and share structured feedback from customers and the market to help strengthen product-market fit in Spain

• Track pipeline activity and performance accurately in CRM, using data to prioritise your time and continuously improve your conversion.

• Continuously improve the AI SDR workflow and give Operations actionable feedback to boost lead qualification, conversion, and overall efficiency.

✅ What you bring to the table

Personally

• You're commercially proactive: you know how to make the most of inbound demand, while also creating your own opportunities when needed.

• You thrive with autonomy and take ownership of outcomes, not just activities. You don't wait to be told what to prioritise.

• You bring unapologetic energy to everything, the kind that makes prospects pay attention and colleagues want in your corner.

Professionally

• Full professional proficiency in Spanish and English, written and spoken. (Required)

• Experience in a customer-facing role, with strong communication and relationship-building skills.

• Naturally curious and eager to understand customer needs, ask the right questions, and identify opportunities to add value.

• Able to turn customer conversations and feedback into actionable insights and improvements.

❤️ Our Values

• 💩 No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don’t just talk about problems, solve them.

• 🎯 Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.

• 🎠 Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you’re the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.

🎉 Benefits

💸 Salary - Starting from €40.000 annually including 8% holiday allowance, plus an uncapped bonus tied to individual performance

🧠 Brain Benefits - €2,000 learning budget · Courses, certifications & conferences ·
Growth in an international team

🌴 Time Benefits - 28 days of paid vacations per year · Extra day off on your birthday ·
Swap public holidays for meaningful ones

✈️ Sabbatical Benefits - 4 weeks fully paid every 3 years

🏡 Home Benefits - Flexible hybrid model (3+ days/week in office) · €500 home office
budget

💪 Body Benefits - Company gym · Free lunch every Monday · Fresh fruit · Barista coffee

🚌 Travel Benefits - Monthly commuting allowance

🪑 Future Benefits - Pension scheme · Employee discount programs

🐾 Vibe Benefits - Dog-friendly office · After-hours drinks at the Sendcloud Bar