IT Project Manager (m/w/d)
Key Skills
Job Description
Company Description
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Job Description
In this role, I acted as a trusted advisor and sparring partner for stakeholders, providing independent insights and driving continuous improvement across processes, policies, and operational activities. I worked closely with teams to identify challenges, ensure compliance, and support effective decision-making at all organizational levels.
Key responsibilities included:
Serving as a strategic sparring partner for stakeholders and subject matter experts with deep domain knowledge
Providing independent analysis, trend insights, and management reporting to support informed decision-making
Identifying operational bottlenecks and translating findings into process and policy improvements
Collaborating closely with TM teams to understand business challenges and optimize ways of working
Maintaining a proactive, hands-on approach with a strong focus on quality, governance, and compliance
Advising colleagues, business units, and senior management on operational and strategic matters
This role required strong analytical capabilities, stakeholder management skills, and the ability to bridge business needs with practical process improvements while ensuring high standards of quality and compliance.
Qualifications
Your Profile
• Bachelor’s degree with 10–15 years of experience, or Master’s degree with 5–10 years of experience.
• Experience with Gen-AI/Agentic-AI projects and delivery.
• Proven ability to engage stakeholders across departments.
• Good presentation skills up to senior management level.
• Strong decision-making skills and independent judgment.
• Excellent communication skills in English, both written and verbal.
• Proactive, hands-on, and quality-focused with high degree of flexibility
• High proficiency with Microsoft Office software suite for documenting, reporting and presenting.
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.
Core Responsibilities
The IT Project Manager acts as a strategic advisor to stakeholders, driving process improvements and operational excellence. They are responsible for identifying bottlenecks, ensuring compliance, and supporting informed decision-making across the organization.
Requirements
Candidates must hold a Bachelor's degree with 10–15 years of experience or a Master's degree with 5–10 years of experience. Proficiency in Gen-AI/Agentic-AI projects, strong stakeholder management, and excellent communication skills are required.
About EVERIENCE
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?