Global Head of Field Services
Key Skills
Job Description
Global Head of Field Services
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable experience. But technology is only one part of our success story – Our ‘secret sauce’ is our people. Their creativity, hands-on attitude, and willingness to go above and beyond for our customers keep us growing, which is why we’re always looking for new colleagues to join us on our journey.
Role Summary:
As Global Head of Field Services, you will take ownership of Blue Wireless' Health, Safety, Environment, and Quality (HSEQ) function across every market we operate in. You are the driving force behind embedding strong HSEQ standards into how our internal field teams and third-party installers work day-to-day, ensuring that safety and compliance is built into the core of our field operations.
This newly created, standalone role serves as the central point of ownership for HSEQ across our global teams, translating regulatory requirements and best practice into standards, training, and processes that teams can apply. You are responsible for identifying risk, investigating incidents, closing compliance gaps, and building a culture where safety and quality are shared responsibilities across every level in the business.
Key Responsibilities:
Field Service Processes
- Identify gaps in current field practices and lead continuous improvement initiatives
- Develop and implement the organization’s safety policies, procedures, and risk assessments
- Act as the internal expert and point of escalation for safety and field operations matters
Contractor Management
- Work closely with Procurement teams to source and contract third-party installers
- Manage and audit third-party installer relationships, including onboarding, performance reviews, and contract compliance related to safety and quality
- Provide training and procedures to third-party installers to ensure Blue Wireless compliance
Safety and Quality
- Ensure local compliance with legislation, regulatory obligations and industry best practice
- Development and implementation of effective systems to identify hazards, risks and issues
- Lead incident investigations, hazard identification, risk assessments and corrective actions
Documentation & Audit Readiness
- Maintain a centralized, audit-ready library of all HSEQ policies, Quality Assurance (QA) checklists, SOPs
- Maintain and manage HSEQ registers (e.g. incidents, hazards, SWMS)
- Lead compliance and certification initiatives such as ISO 45001 or other standards to implement industry best practices
Requirements:
- Experienced in Field Services or Safety operations
- Strong experience with quality and safety processes
- Able to work across multiple functional teams, supporting and guiding them
- Minimal 10 years of experience in business environment
- Understanding of global IT services and enterprise customer requirements
- Understanding of networking technologies (IP networking, 5G, LEO satellite connectivity, enterprise WAN) is an advantage
- Experience working with technology vendors, professional service companies, and regulatory environments across multiple regions
- Advanced degree (MSc or equivalent) desirable
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.
Core Responsibilities
The Global Head of Field Services will own the HSEQ function, embedding safety and quality standards across global internal and third-party field operations. This role involves identifying risks, managing contractor compliance, and leading continuous improvement initiatives to ensure regulatory and industry standards are met.
Requirements
Candidates must have at least 10 years of experience in business environments with a strong background in field services, safety operations, and quality processes. Proficiency in networking technologies and experience working with global technology vendors and regulatory environments are highly valued.
Benefits
- Hybrid working approach
- Flexible working environment
About Wireless Logic
Industry: Telecommunications
Company size: 11-50 employees
Mobius Networks is about reliable, secure, quality connections for any Machine to Machine(M2M) or Internet of Things (IoT) system around the world. By collecting data, delivering data and remote diagnostics, you can improve your service, give better information and reduce maintenance costs. Mobius was one of the first dedicated M2M providers, in 2010 we were the first in the UK to successfully roll out a large-scale roaming platform. We were the first MVNO to have ISO 9001:2015. To date we are the only MVNO with third party accreditation for Security with PCI DSS (since 2013) and Cyber Essentials Plus (2021). And for Technology Enable Care the only airtime provider to meet the industry Quality Standards Framework (since 2017). We offer a select range of Networks that have something to offer on security, reliability and availability that puts them above the pack. We also invest heavily in interconnections to those Operators to enhance recovery and resilience.