Key Skills

Job Description

Positionstitel: Service Engineer Benelux (m/f/d) Location: Capelle a. d. IJssel (NL) Your mission As a Service Engineer Benelux, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Benelux regional team supporting our sales growth and maintaining customer loyalty. A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams. This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Benelux. Your main responsibilities Support the training of the Level 1 hotline, ensuring high performance and technical proficiency. Act according to service KPIs and processes, with a strong focus on customer satisfaction. Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting. Analyse product issues and escalate to Level 3 when needed Conduct customer installation and service training sessions, both online and in-person. Collaborate with the Benelux regional team. Proactively enhance service processes and tools to boost customer satisfaction and service efficiency. Your Profile A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field. Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe. A passion for solving complex technical challenges. At least 3 years of experience in technical support, ideally within a technical or engineering environment. Enjoys cross-border collaboration and working with international teams and customers. Structured, results-oriented approach with a strong focus on customer service. Customer oriented mindset. Fluent in Dutch a MUST! and English B2 level. Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage. Willingness to travel. What we offer Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe EMEA team. Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company. Passionate work environment with flat hierarchies and fast decision making Have fun and do something meaningful & make a difference!!!

Core Responsibilities

Provide Level 2 technical support to distributors and installers, including remote and on-site training, commissioning, and troubleshooting, while supporting and training the Level 1 hotline team. Analyze product issues, escalate complex cases to Level 3, collaborate with regional and headquarters teams, and improve service processes to strengthen customer satisfaction.

Requirements

Requires a technical background, such as a bachelor's degree or professional certification in electrical engineering, communication technology, or a related field, and at least three years of technical support experience. Fluent Dutch is mandatory, English at B2 level is required, and candidates should be customer-focused, comfortable working internationally, and willing to travel; experience in solar, PV, inverters, energy storage, or utilities is an advantage.

Benefits

• Professional Development Opportunities
• Personal Development Opportunities