Key Skills

Job Description

We are looking for an experienced Claim Automation Lead to play a key role in the further automation of the Order-to-Cash process within an international environment. In this role, you will lead the selection, design and implementation of a scalable solution for claims, deductions, disputes and cash application across multiple markets. Working at the intersection of Finance, IT and process transformation, you will translate business needs into clear technical requirements and practical solutions. A key objective is to automate the capture, interpretation, coding and processing of remittance advices, customer portal data and deduction notifications into Microsoft Dynamics 365. As many of these processes involve large retail customers, their portals and customer-specific document formats, experience within retail or working with major retailers would be a significant advantage. About the Organisation You will join an internationally operating organisation with complex financial processes, multiple markets and a diverse customer landscape. The organisation is investing significantly in the digitalisation and standardisation of its finance operations. Automation, improved data quality and the further professionalisation of Order-to-Cash are important elements of this transformation. It is a dynamic environment where Finance, IT and business teams work closely together to create scalable solutions across markets. Deliverables Lead the selection, design and implementation of a scalable claims and deductions automation solution. Automate the retrieval and processing of remittance advices, claims, reason codes and cash application. Translate business requirements into clear technical requirements for internal teams and solution providers. Lead workshops across markets to capture customer-, portal- and document-specific requirements. Drive integration with Microsoft Dynamics 365 Finance / Accounts Receivable and relevant surrounding systems. Establish process standards, governance, KPIs and controls for claims and deduction management. Reduce manual processing and lead times while improving auto-matching, visibility and control. Develop a scalable approach for onboarding additional customers, retailers and markets. Requirements 10+ years of relevant experience within Order-to-Cash, AR & Collections, deductions, disputes, claims management or a comparable finance environment. Strong expertise in claims, deductions, dispute management and cash application. Proven experience leading automation, ERP or digital transformation initiatives. Experience with Microsoft Dynamics 365 Finance is a strong advantage. Experience with automation platforms such as HighRadius or comparable solutions is beneficial. Knowledge of OCR, workflow automation and AI-based document processing. Experience within retail or working with major retail organisations and retailer portals is a significant plus. Experience leading international, multi-market projects and workshops. Strong stakeholder management skills across Finance, IT, Procurement, integration partners and external solution providers. Strong analytical and problem-solving capabilities, with the ability to bring structure to a complex transformation environment. Professional proficiency in both Dutch and English. AI-savvy: comfortable identifying opportunities for AI and intelligent document processing to further automate and improve financial processes. Practical details This is an interim assignment for a minimum of 6 months. Candidates based outside the Netherlands can also be considered, provided they are able to work on-site in Amsterdam 1–2 days per week.

Core Responsibilities

Lead the selection, design, and implementation of a scalable solution to automate claims, deductions, disputes, remittance processing, and cash application across markets. Translate business needs into technical requirements, coordinate stakeholders and workshops, integrate the solution with Microsoft Dynamics 365 and related systems, and establish standards, controls, and performance measures.

Requirements

Requires 10+ years of relevant Order-to-Cash, Accounts Receivable, collections, claims, deductions, or dispute experience, with strong expertise in cash application and a track record leading automation or digital transformation initiatives. Candidates should have international project and stakeholder leadership experience, professional proficiency in Dutch and English, and familiarity with document processing; Microsoft Dynamics 365, automation platforms, and major retailers are advantageous.