Key Skills

Job Description

Position Overview Responsible for the development, onboarding, and full lifecycle management of franchise network sites within the assigned region. Drive continuous improvement in network operational standards and service quality through on-site visits, operational KPI monitoring, field management, and communication with franchisees. Collaborate with sorting centers, transportation and capacity teams, customer service, and other relevant teams to resolve regional network operational issues and ensure that delivery timeliness, delivery confirmation, and service quality targets are achieved. Job Responsibilities 1. Network Site Development and Onboarding Identify and maintain a pipeline of potential franchise network sites within the assigned region, follow up on franchise opportunities, and achieve established regional network development targets; Conduct on-site assessments and operational capability evaluations of potential franchise sites, including facilities, staffing, equipment, operational capabilities, and last-mile delivery capabilities; Follow up on the preparation and launch of new network sites, and support the implementation of relevant operational standards, SOPs, and business requirements to ensure smooth operations after launch. 2. Daily Network Site Operations Management Manage franchise network sites within the assigned region and conduct regular on-site inspections to assess their operational, collection, delivery, and service capabilities; Drive the implementation of J&T Group and Benelux regional SOPs, operating standards, and management requirements at network sites; Identify operational issues and potential risks in a timely manner, drive corrective actions, and follow up to ensure issues are fully resolved and closed. 3. Regional Operations KPI Management Continuously monitor key operational KPIs within the assigned region, including delivery confirmation rate, on-time handover rate for transferred parcels, parcel damage and loss rates, and last-mile complaints; Regularly prepare and analyze regional network operations data, identify KPI anomalies and operational risks, and drive relevant network sites to develop and implement improvement measures; Conduct operational diagnostics for network sites facing operational difficulties or underperforming against required standards, and provide targeted improvement recommendations based on actual business conditions. 4. Franchisee Management and Performance Evaluation Maintain regular communication with franchise network site owners and managers within the assigned region and establish effective working relationships; Drive the implementation of network site performance evaluations, incentive policies, and relevant management requirements across the region; Conduct discussions, corrective actions, and exit procedures for underperforming network sites in accordance with relevant management requirements, and follow up on the implementation of corrective measures. 5. Network Coordination and Exception Management Collaborate with regional sorting centers, transportation, and capacity teams to promptly resolve operational issues between network sites and sorting centers, including connection and handover issues, late arrivals, and handover exceptions; Coordinate with the customer service team to handle source-related customer complaints and other service exceptions within the region, and drive issue identification and resolution; Coordinate relevant teams to resolve cross-functional operational issues within the regional network and ensure stable network operations. 6. Peak Season and Promotional Period Operations During major promotional campaigns and peak periods, monitor parcel volume forecasts and assess the capacity of network sites within the assigned region; Identify potential capacity shortages, parcel backlogs, and service risks in advance, and coordinate relevant resources to develop appropriate response measures; Follow up on regional operational incidents and franchisee disputes, coordinate timely resolution, and report key issues to management. 7. Operations Reporting and Risk Management Regularly prepare network site inspection reports, regional operations weekly reports, and other relevant operational materials; Provide timely updates to management on regional network operations, key risks, and outstanding issues, and continuously follow up on improvement progress; Support compliance with applicable local commercial operations and employment-related requirements in the Netherlands and across the Benelux region. Requirements Education: Bachelor's degree or above; a degree in Supply Chain Management, Logistics Management, Business Administration, or a related field is preferred. Outstanding candidates with a college diploma may also be considered. Experience: 2–4 years of experience in the express delivery, logistics, or related industries. Experience in express delivery network management, network site operations, or franchise network management is preferred. Experience working with franchisees or agents is a strong plus. Business Knowledge: Good understanding of express delivery networks and last-mile delivery operations, with the ability to understand and analyze network site operational data. Strong ability to identify on-site operational issues, conduct operational diagnostics, and develop practical solutions. Communication and Execution Skills: Strong communication, coordination, and negotiation skills, with the ability to effectively work with franchisees and internal teams, drive corrective actions, and ensure the implementation of operational requirements. Strong execution and resilience under pressure. Data Analysis Skills: Ability to understand and analyze key operational KPIs, identify network site operational risks through data, and develop improvement measures based on actual on-site conditions. Language Skills: English can be used as a working language. Dutch and/or French is a plus. Work Requirements: Willingness to work across the Benelux region and undertake frequent on-site visits and driving-based business travel. Able to support overtime during peak seasons and major promotional periods when required. Other Requirements: Comfortable working in a multicultural European environment. A valid driving license in the Netherlands or another Benelux country is preferred. Preferred Qualifications Practical experience in the logistics industry in the Benelux or Europe; Previous network management experience with J&T Express or other major express delivery companies in China; Experience in European express delivery networks, last-mile delivery, DSP, franchisee, or agent management; Familiarity with cross-border e-commerce and logistics business models, such as Temu and SHEIN. 岗位定位 负责所辖区域加盟网点的拓展、引进及全生命周期管理。通过网点实地走访、运营指标监控、现场管理及加盟商沟通，推动网点运营标准和服务质量持续提升；协同转运中心、运力、客服等相关团队解决区域网络运营问题，保障区域时效、签收及服务质量达标。 岗位职责 1.网点拓展与引进 负责搜集和维护区域潜在加盟网点资源，跟进加盟意向，完成区域既定网点拓展目标； 负责意向加盟网点的实地考察与运营能力评估，包括场地、人员、设备、操作能力及末端派送能力等； 跟进新网点开业筹备及上线过程，协助落实相关运营标准、SOP及业务要求，确保新网点顺利投入运营。 2.网点日常运营管理 负责所辖区域加盟网点的日常管理及定期巡检，通过实地走访核查网点操作、揽收、派送及服务能力； 推动集团及荷比卢区域SOP、操作规范及管理要求在网点落地执行； 及时识别网点运营中的异常及风险，推动相关问题整改并跟进闭环。 3.区域运营指标管理 持续跟踪所辖区域核心运营指标，包括签收率、中转交接件准点率、快件破损及遗失率、末端投诉等； 定期输出区域网点运营数据，分析指标异常及网点运营风险，并推动相关网点制定和落实改善措施； 针对经营困难或运营表现不达标的网点开展经营诊断，结合实际情况提出针对性的改善建议。 4.加盟商管理与考核 负责对接所辖区域加盟网点负责人，建立并维护良好的合作关系； 推动网点考核、激励及相关管理政策在区域内落地； 对运营表现不达标的网点按照相关管理要求开展约谈、整改及后续退出流程，并跟进执行情况。 5.网络协同与异常处理 协同区域转运中心、运输及运力团队，及时解决网点与分拨之间的接驳问题、到货延误、交接异常等运营问题； 协同客服团队处理区域内源头客诉及其他服务异常，推动问题定位和解决； 针对区域网络运营中的跨环节问题，协调相关团队推动解决，保障区域网络稳定运行。 5.大促及高峰期运营保障 在大促及业务高峰期间，对所辖区域网点进行货量预警及承接能力评估； 提前识别网点产能不足、爆仓及服务风险，并协调相关资源制定应对措施； 跟进区域异常事件及加盟商纠纷，及时协调处理并向上级反馈。 6.运营报告与风险反馈 定期输出网点巡检报告、区域运营周报等相关运营材料； 及时向上级同步区域网点运营情况、重点风险及待解决事项，并持续跟进问题改善进展； 配合落实荷兰及荷比卢当地适用的商业运营及劳动用工相关合规要求。 任职要求 学历要求：本科及以上学历，供应链、物流管理、工商管理或相关专业优先；优秀候选人可放宽至大专学历。 经验要求：2-4年快递、物流或相关行业工作经验，有快递网络管理、网点运营或加盟网点管理经验者优先；具有加盟商/代理商对接及管理经验者优先。 业务能力：熟悉快递网络及末端派送业务流程，能够理解并分析网点运营数据，具备较强的现场问题识别、运营诊断及问题解决能力。 沟通及推动能力：具备较强的沟通、协调及谈判能力，能够有效对接加盟商及内部相关团队，推动网点落实整改及运营要求；具备较强的执行力和抗压能力。 数据分析能力：能够理解和分析核心运营指标，通过数据识别网点运营风险，并结合现场情况提出改善措施。 语言能力：英语可作为工作语言；具备荷兰语或法语能力者优先。 工作要求：能够接受长期在荷比卢区域工作，并适应高频实地走访及自驾出差；业务旺季及大促期间可配合加班。 其他要求：适应欧洲跨文化工作环境；持有荷兰或其他荷比卢当地有效驾照者优先。 加分项 具有荷比卢或欧洲物流行业实际运营经验； 具有极兔或通达系等快递企业网络管理从业背景； 具有欧洲快递网络、末端派送、DSP、加盟商或代理商管理经验； 熟悉Temu、SHEIN等跨境电商及物流业务模式。

Core Responsibilities

Develop, onboard, and manage franchise network sites across the assigned region, including site inspections, SOP implementation, franchisee performance management, and operational KPI improvement. Coordinate with sorting, transportation, capacity, and customer service teams to resolve operational issues, manage peak-period risks, and report regional performance and compliance concerns.

Requirements

Requires 2–4 years of experience in express delivery, logistics, or a related field; a bachelor's degree or higher is preferred, with outstanding candidates holding a college diploma also considered. Candidates should understand express and last-mile delivery operations, analyze KPIs, communicate effectively with franchisees and internal teams, use English at work, and be willing to travel frequently across the Benelux region; Dutch or French and a local driving license are advantages.